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Can't connect to internet (HG659)

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Posts: 4
Registered: ‎18-08-2017

Can't connect to internet (HG659)

by hellbraker Starter Poster
Message 1 of 4 (1,266 Views)
Hi, I can't connect to the web although I can still access the router (192.168.1.1).
Under the Home tab when I start the wizard (connect automatically), I get this message "Scanning Internet connection failed. Your device can not connect to Internet, please contact your ISP".

I tried factory reset but to no avail. There seems to be a firmware update but there no way to update because there is no Update option in "Device Management", just Reboot and Factory Restore.

One Key Diagnostics throws this error "Server no response [8180]. Please contact your service provider."

Thanks
Posted from Generic Android 5.0
Starter Poster
Posts: 4
Registered: ‎18-08-2017

Re: Can't connect to internet (HG659)

by hellbraker Starter Poster
Message 2 of 4 (1,260 Views)
Sorry this thread should be under Modems & Wi-Fi.

Update: I have flashed the latest firmware (B026). The connection issue persists.
Posted from Mozilla Firefox for Android
Starter Poster
Posts: 4
Registered: ‎18-08-2017

Re: Can't connect to internet (HG659)

by hellbraker Starter Poster
Message 3 of 4 (1,258 Views)
Now One Key Diagnostics shows "Pending Disconnect" under IPv4 status for Internet.
Posted from Mozilla Firefox for Android
Starter Poster
Posts: 4
Registered: ‎18-08-2017

Re: Can't connect to internet (HG659)

by hellbraker Starter Poster
Message 4 of 4 (1,222 Views)
The issue was fixed. Looks like the service was about to be terminated.
Thanks
Posted from Generic Android 5.0
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