Reply

new customer password problem

Starter Poster
Posts: 2
Registered: ‎26-11-2018
Accepted Solution

new customer password problem

by JennyChandler Starter Poster
Message 1 of 3 (169 Views)

Just connected.  The password sent via email comes up as incorrect, as does the one on the base of the modem

Community Manager
Posts: 3,074
Registered: ‎02-02-2013

Re: new customer password problem

by Community Manager Community Manager
Message 2 of 3 (147 Views)

@JennyChandler

Which password are you using for what?

Cheers

m

Channel Manager, Help & Support
Vodafone New Zealand
Highlighted
Starter Poster
Posts: 2
Registered: ‎26-11-2018

Re: new customer password problem

by JennyChandler Starter Poster
Message 3 of 3 (145 Views)

I tried all 3... the one sent via email - wrong, the one listed as password on the modem - wrong, and the one on the modem listed as Wireless key... but I rang for help and discovered that the line was not yet working correctly.  They sent someone out and then the Wireless key password worked Smiley Happy

Stats
  • 2 Replies
  • 2w ago
  • 170 Views
  • 0 Kudos
  • 2 Contributors