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Response SLAs for Community Forum

Contributor
Posts: 147
Registered: ‎24-10-2014

Response SLAs for Community Forum

by Contributor sikcapri Contributor
Message 1 of 3 (86 Views)

Hi,


Just wondering, are there SLAs for this community forum for when we could expect a query/post to be resolved?

Many other places where I've worked or deal with have this in place, do Vodafone?

Just wondering as my last couple of posts have been pretty much ignored, whereas other (easier) questions are jumped on an resolved very quickly.

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Contributor
Posts: 147
Registered: ‎24-10-2014

Re: Response SLAs for Community Forum

by Contributor sikcapri Contributor
Message 2 of 3 (48 Views)

sikcapri wrote:

Hi,


Just wondering, are there SLAs for this community forum for when we could expect a query/post to be resolved?

Many other places where I've worked or deal with have this in place, do Vodafone?

Just wondering as my last couple of posts have been pretty much ignored, whereas other (easier) questions are jumped on an resolved very quickly.




I'll take the lack of reply after 5 days as a no Smiley LOL Smiley LOL Smiley LOL Smiley LOL
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Community Manager
Posts: 1,758
Registered: ‎02-02-2013

Re: Response SLAs for Community Forum

by Community Manager Community Manager
Message 3 of 3 (44 Views)

@sikcapri

 

Generally, Vodafone staff will leave posts for the Community to pick up for 8-12 hours unless it's clearly a support issue. After that time, we will then work our way through and I review unanswered posts 2-3 times a week.

 

Apologies if your post was missed.

Channel Manager, Help & Support
Vodafone New Zealand