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Reprint receipt for handset purchase?

Starter Poster
Posts: 3
Registered: ‎18-05-2013
Accepted Solution

Reprint receipt for handset purchase?

by allenb Starter Poster
Message 1 of 7 (1,006 Views)

need help pleeeeease.....

 

i have dropped and stuffed my iPhone, i have the original box, the broken handset, the serial number etc but in order for insurance to repair or replace they need the purchase reciept which i thought i have but after much searching do not seem to :-(

 

I have been trying to call the Vodafone retail store that i purchased the phone from to ask if they can look up by serial number and print a reciept, but in 3 days have not gotten through once.  After the xmaas break i will go there in person, but i was wondering if there is any other way to look up by serial number and get a reprinted reciept - surely the point of sale ssystem is not unique to each store?  Can VF head office or simialr look this purcahse up at all?

 

Cheers

 


Accepted Solutions
Business Ninja Adept
Posts: 1,503
Registered: ‎30-09-2014

Re: Reprint receipt for handset purchase?

by Business Ninja Adept Business Ninja Adept Business Ninja Adept
Message 2 of 7 (1,491 Views)

@allenb 

 

I can obtain this for you.

 

Can you please send me through in a DM your:

 

Name, Mobile Number, Device IMEI Number, Store that the Device was purchased from, Date of Purchase and Order Number (if you have one).

 

This may take 2-3 days as we need to request this from the Retail Operations team.

 

Thanks,

 

Sebastian

NOC Engineer | Vodafone NZ

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Solution
Accepted by topic author allenb
‎03-10-2015 04:33 AM

All Replies
Business Ninja Adept
Posts: 1,503
Registered: ‎30-09-2014

Re: Reprint receipt for handset purchase?

by Business Ninja Adept Business Ninja Adept Business Ninja Adept
Message 2 of 7 (1,492 Views)

@allenb 

 

I can obtain this for you.

 

Can you please send me through in a DM your:

 

Name, Mobile Number, Device IMEI Number, Store that the Device was purchased from, Date of Purchase and Order Number (if you have one).

 

This may take 2-3 days as we need to request this from the Retail Operations team.

 

Thanks,

 

Sebastian

NOC Engineer | Vodafone NZ
Solution
Accepted by topic author allenb
‎03-10-2015 04:33 AM
Starter Poster
Posts: 3
Registered: ‎18-05-2013

Re: Reprint receipt for handset purchase?

by allenb Starter Poster
Message 3 of 7 (998 Views)

will do - thanks! :-)  

Starter Poster
Posts: 3
Registered: ‎18-05-2013

Re: Reprint receipt for handset purchase?

by allenb Starter Poster
Message 4 of 7 (948 Views)

Sebastien, thank you very much for your help on this matter, the reciept just came thru from you.

 

You're a star :-)

New Poster
Posts: 1
Registered: ‎10-08-2017

Re: Reprint receipt for handset purchase?

by Dessae New Poster
Message 5 of 7 (117 Views)
Hi I have the same problem. Can you also help me pls?
Posted from Apple iPhone
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Business Ninja Adept
Posts: 1,503
Registered: ‎30-09-2014

Re: Reprint receipt for handset purchase?

by Business Ninja Adept Business Ninja Adept Business Ninja Adept
Message 6 of 7 (109 Views)

@Dessae working on it.

NOC Engineer | Vodafone NZ
Business Ninja Adept
Posts: 1,503
Registered: ‎30-09-2014

Re: Reprint receipt for handset purchase?

by Business Ninja Adept Business Ninja Adept Business Ninja Adept
Message 7 of 7 (107 Views)

@Dessae  Emailed you it now Smiley Happy

NOC Engineer | Vodafone NZ
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