Reply

Reprint receipt for handset purchase?

Highlighted
Starter Poster
Posts: 3
Registered: ‎18-05-2013
Accepted Solution

Reprint receipt for handset purchase?

by allenb Starter Poster
Message 1 of 7 (920 Views)

need help pleeeeease.....

 

i have dropped and stuffed my iPhone, i have the original box, the broken handset, the serial number etc but in order for insurance to repair or replace they need the purchase reciept which i thought i have but after much searching do not seem to :-(

 

I have been trying to call the Vodafone retail store that i purchased the phone from to ask if they can look up by serial number and print a reciept, but in 3 days have not gotten through once.  After the xmaas break i will go there in person, but i was wondering if there is any other way to look up by serial number and get a reprinted reciept - surely the point of sale ssystem is not unique to each store?  Can VF head office or simialr look this purcahse up at all?

 

Cheers

 


Accepted Solutions
Business Ninja Adept
Posts: 1,495
Registered: ‎30-09-2014

Re: Reprint receipt for handset purchase?

by Business Ninja Adept Business Ninja Adept Business Ninja Adept
Message 2 of 7 (1,319 Views)

@allenb 

 

I can obtain this for you.

 

Can you please send me through in a DM your:

 

Name, Mobile Number, Device IMEI Number, Store that the Device was purchased from, Date of Purchase and Order Number (if you have one).

 

This may take 2-3 days as we need to request this from the Retail Operations team.

 

Thanks,

 

Sebastian

I work in Mobile Technical Escalations and I volunteer my time here on the community helping out.

View solution in original post

Solution
Accepted by topic author allenb
‎03-10-2015 04:33 AM

All Replies
Business Ninja Adept
Posts: 1,495
Registered: ‎30-09-2014

Re: Reprint receipt for handset purchase?

by Business Ninja Adept Business Ninja Adept Business Ninja Adept
Message 2 of 7 (1,320 Views)

@allenb 

 

I can obtain this for you.

 

Can you please send me through in a DM your:

 

Name, Mobile Number, Device IMEI Number, Store that the Device was purchased from, Date of Purchase and Order Number (if you have one).

 

This may take 2-3 days as we need to request this from the Retail Operations team.

 

Thanks,

 

Sebastian

I work in Mobile Technical Escalations and I volunteer my time here on the community helping out.
Solution
Accepted by topic author allenb
‎03-10-2015 04:33 AM
Starter Poster
Posts: 3
Registered: ‎18-05-2013

Re: Reprint receipt for handset purchase?

by allenb Starter Poster
Message 3 of 7 (912 Views)

will do - thanks! :-)  

Starter Poster
Posts: 3
Registered: ‎18-05-2013

Re: Reprint receipt for handset purchase?

by allenb Starter Poster
Message 4 of 7 (862 Views)

Sebastien, thank you very much for your help on this matter, the reciept just came thru from you.

 

You're a star :-)

New Poster
Posts: 1
Registered: ‎10-08-2017

Re: Reprint receipt for handset purchase?

by Dessae New Poster
Message 5 of 7 (31 Views)
Hi I have the same problem. Can you also help me pls?
Posted from Apple iPhone
Business Ninja Adept
Posts: 1,495
Registered: ‎30-09-2014

Re: Reprint receipt for handset purchase?

by Business Ninja Adept Business Ninja Adept Business Ninja Adept
Message 6 of 7 (23 Views)

@Dessae working on it.

I work in Mobile Technical Escalations and I volunteer my time here on the community helping out.
Business Ninja Adept
Posts: 1,495
Registered: ‎30-09-2014

Re: Reprint receipt for handset purchase?

by Business Ninja Adept Business Ninja Adept Business Ninja Adept
Message 7 of 7 (21 Views)

@Dessae  Emailed you it now Smiley Happy

I work in Mobile Technical Escalations and I volunteer my time here on the community helping out.
Stats
  • 6 Replies
  • 2y ago
  • 921 Views
  • 7 Kudos
  • 3 Contributors
Kudos 101- Don't be shy, hand it out today