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My Clear emails will no longer send

New Poster
Posts: 1
Registered: ‎03-04-2017

My Clear emails will no longer send

by KateWebster New Poster
Message 1 of 8 (351 Views)

For some time now my emails from my clear account will not send.  I am however receiving them.  I was using send.clear.net.nz and changed it to smtp.clear.net.nz and have tried changing the clear to vodafone but so luck.

 

What is the problem do you think?

Community Manager
Posts: 1,407
Registered: ‎02-02-2013

Re: My Clear emails will no longer send

by Community Manager Community Manager
Message 2 of 8 (348 Views)

@KateWebster

Apologies, the problem is on our end and our team is working on it right now.

 

Channel Manager, Help & Support
Vodafone New Zealand
Staff
Posts: 64
Registered: ‎23-03-2017

Re: My Clear emails will no longer send

by Staff MsChaoticX Staff
Message 3 of 8 (335 Views)

Possibly have the wrong settings. the correct settings for emails for clear should be;

 

pop.clear.net.nz

smtp.clear.net.nz

 

If using another providers broadband you will need authentication. Otherwise no authentication required. We are experiencing some issues atm as Mike said but you might need to update your password as well. Does it come up with any error messages or anything? Also what program / email client do you use? If it's webmail it's related to current outage.

 

-Becka

Trained in the art of assassinating your tech issues ~ Official Vodafone Ninja
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Starter Poster
Posts: 4
Registered: ‎21-04-2017

Re: My Clear emails will no longer send

[ Edited ]
by neilfoy Starter Poster
Message 4 of 8 (180 Views)

Hi Mike,

 

Ive just posted the same issue - so wondering if you established a resolution to this?

 

Cheers

Neil

Community Manager
Posts: 1,407
Registered: ‎02-02-2013

Re: My Clear emails will no longer send

by Community Manager Community Manager
Message 5 of 8 (169 Views)

@neilfoy

 

A fix was put in place. Is it all emails or just some?

Channel Manager, Help & Support
Vodafone New Zealand
Starter Poster
Posts: 4
Registered: ‎21-04-2017

Re: My Clear emails will no longer send

by neilfoy Starter Poster
Message 6 of 8 (165 Views)

H Mike,

 

Its all of them.  I can recieve ok, but cannot send.  I have reset everything to the settings described elsewhere on here - port 25, smtp.clear.net.nz, password authentication on and no SSL - and now, instead of the "server does not allow relay" message, it tries to send for about 20 minutes and then fails.

Starter Poster
Posts: 4
Registered: ‎21-04-2017

Re: My Clear emails will no longer send

by neilfoy Starter Poster
Message 7 of 8 (160 Views)

Hi,

 

Im at work now, and have been usingthe Wifi here.  I've just switched it off, and reverted to my 2degrees 4G  - and it works.

 

Does that mean that i need an additional SMTP server configured that is compatble with my work wifi?  I work at the UoA - not sure who our provider is but I will find out.

 

Cheers

Neil

Community Manager
Posts: 1,407
Registered: ‎02-02-2013

Re: My Clear emails will no longer send

by Community Manager Community Manager
Message 8 of 8 (79 Views)

@neilfoy

 

Did you find out the provider?

Channel Manager, Help & Support
Vodafone New Zealand
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