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Inactive call

Starter Poster
Posts: 2
Registered: ‎11-03-2017

Inactive call

by thebeast11 Starter Poster
Message 1 of 6 (800 Views)
when I call any number, my sim says : "Your account is not activated. Your call cannot be completed." Why? I haven't recharged for nearly 6 months. But not more than that. How can I recover it? Can you please help?
Posted from Vivo Y28
Community Manager
Posts: 1,474
Registered: ‎02-02-2013

Re: Inactive call

by Community Manager Community Manager
Message 2 of 6 (786 Views)

@thebeast11

Direct message me, click on my name, with your number etc and I'll get the team to look into it.

Channel Manager, Help & Support
Vodafone New Zealand
Ninja Master
Posts: 20,516
Registered: ‎06-08-2008

Re: Inactive call

by Ninja Master Ninja Master Ninja Master
Message 3 of 6 (775 Views)

@MikeHales@thebeast11This is the Vodafone New Zeland community

 

Sorry we can't help

 

Thanks

Ex VodafoneNZ staff member 17 years 4 days
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Starter Poster
Posts: 2
Registered: ‎11-03-2017

Re: Inactive call

by thebeast11 Starter Poster
Message 4 of 6 (771 Views)
Sorry. Now I have come to know.
Posted from Vivo Y28
New Poster
Posts: 1
Registered: ‎23-03-2017

Re: Inactive call

by AlanLangridge New Poster
Message 5 of 6 (672 Views)
Hi - my 83 yo father in law SIM is now inactive- can this be fixed. He is on prepay and does not look at his messages.
Posted from Apple iPhone
Community Manager
Posts: 1,474
Registered: ‎02-02-2013

Re: Inactive call

by Community Manager Community Manager
Message 6 of 6 (437 Views)

@AlanLangridge

 

Direct message me the number etc and will look into it.

Channel Manager, Help & Support
Vodafone New Zealand
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