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How to connect a Philips Hue bridge?

PDE
New Poster
Posts: 1
Registered: ‎21-12-2017

How to connect a Philips Hue bridge?

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by PDE New Poster
Message 1 of 5 (854 Views)

It's supposed to be plug and play, but my brand new modem refuses to talk to my brand new Hue bridge. Anyone had any success setting up Philips Hue lights?

Starter Poster
Posts: 3
Registered: ‎21-01-2018

Re: How to connect a Philips Hue bridge?

by ScottMeads Starter Poster
Message 2 of 5 (724 Views)

Im trying to do the same thing and no luck as yet...

 

Did you work it out or find an answer somewhere?

Starter Poster
Posts: 4
Registered: ‎02-02-2018

Re: How to connect a Philips Hue bridge?

by Quinny1 Starter Poster
Message 3 of 5 (673 Views)

I have the same problem. Did you solve it?

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Community Manager
Posts: 3,074
Registered: ‎02-02-2013

Re: How to connect a Philips Hue bridge?

by Community Manager Community Manager
Message 4 of 5 (668 Views)

@PDE

 

You're following the wired connection instructions?

Channel Manager, Help & Support
Vodafone New Zealand
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Registered: ‎02-02-2018

Re: How to connect a Philips Hue bridge?

by Quinny1 Starter Poster
Message 5 of 5 (619 Views)

Yes. Philips say its a filtering problem with Vodafone. 

I contacted Vodafone who said i should sign up for another 12 months to get a new modem. Not exactly the technical support i needed. The modem is only a few months old - your Gateway HG659. Have changed leads, reset, rebooted, you name it.

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