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Can't access my Gmail account

New Poster
Posts: 1
Registered: ‎21-02-2018

Can't access my Gmail account

[ Edited ]
by ConradSmith New Poster
Message 1 of 2 (329 Views)

Hi. I have a tricky situation.

I cant access my Gmail account. I think someone has hijacked it.

When I try to recover the account, I get asked what month the account was made, what is the recovery email account, and what is the phone number. The recovery email address no longer exists. I do know the month the account was created, but Gmail still says they cant verify I'm the owner of the account. The phone number it asks for is a landline number, so I cant receive a txt from them when they want to send me a code. 

  Is it possible to go on Vodafone Wireless Home Phone temporarily , using my existing Vodafone landline number, in order to receive the txt on my phone? I cant think of another way.

If I could receive a code, then I could recover my account.

Thanks for your help.

Community Manager
Posts: 2,944
Registered: ‎02-02-2013

Re: Can't access my Gmail account

by Community Manager Community Manager
Message 2 of 2 (284 Views)

@ConradSmith

Apologies, the temp account won't be possible but found this info from Google that may help?

Cheers

Channel Manager, Help & Support
Vodafone New Zealand
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