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About network outages

New Poster
Posts: 1
Registered: ‎03-08-2017

About network outages

[ Edited ]
by Poosie New Poster
Message 1 of 2 (589 Views)

If you have a planned outages advise your customers.... at least put it on your website
Planned outage in hanmer springs area today and theres nothing on your website or anywhere else that i can find. Very poor customer service.

Posted from Samsung SM-J111M
Community Manager
Posts: 2,921
Registered: ‎02-02-2013

Re: Outages

by Community Manager Community Manager
Message 2 of 2 (362 Views)

@Poosie

Thanks for your post.

We have 2 areas for info on planned outages. One in this Community, which has details of where, what and when, and on the website we have a high level view of any unplanned outages etc.

Cheers

Channel Manager, Help & Support
Vodafone New Zealand
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