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SMTP question - sending error 0x800ccc6f

Starter Poster
Posts: 2
Registered: ‎07-04-2017

SMTP question - sending error 0x800ccc6f

by raka Starter Poster
Message 1 of 4 (145 Views)

Hi there

my email has just stopped sending message this week. I have checked internet connect and outlook and there are no problems with these. I can receive emails ok.

The error message I get when trying to send an email is "Sending error 0x800ccc6f. email has reported an internal error."

 

My smtp address is smtp.clear.net.nz, port 25

 

I tried to call for technical support tonight and spoke to someone after a 20 minute wait, who then said she could help and transferred me to someone else so I waited another 15 minutes and then the call hung up on me - hence this message.

 

please help

 

thanks

Staff
Posts: 48
Registered: ‎23-03-2017

Re: SMTP question - sending error 0x800ccc6f

by Staff MsChaoticX Staff
Message 2 of 4 (126 Views)

Hi there,

 

That's no good Raka,

 

Are you currently sending from a V/F broadband network? I am happy to lend a helping hand Smiley Happy

 

-Becka

I work in Technical Support, I volunteer my time in helping out the community when I can.

~ Trained Vodafone Ninja
Starter Poster
Posts: 2
Registered: ‎07-04-2017

Re: SMTP question - sending error 0x800ccc6f

by raka Starter Poster
Message 3 of 4 (90 Views)

Hi, thansk Becka

we are with 2degrees

cheers

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Vodafone Ninja
Posts: 410
Registered: ‎30-08-2016

Re: SMTP question - sending error 0x800ccc6f

by Vodafone Ninja Vodafone Ninja Vodafone Ninja
Message 4 of 4 (51 Views)

@raka

 

You will need outgoing authentication enabled for it to work on 2degrees. This may be hidden under More Settings where you can edit your outgoing mail server.

 

Alternatively, you could try change your outgoing server to 2degrees SMTP server: smtp.snap.net.nz Port 465 or 587

- Sam

I work for Vodafone, supporting our mobile and fixed customers, and volunteer my time on the community.

PM = Private Message. Click on my name to send me a message.
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