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A guide to using Vodafone Community

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Retired Staff
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Registered: ‎21-08-2010

A guide to using Vodafone Community

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by Retired Staff Dylan Retired Staff
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Hello Everyone

Welcome to the new Vodafone Community! Whether you were already registered with us on the old site or you've joined since we've moved, here's a short guide as to what you can do on the forum, as well as some of the actions you might see the moderation team carrying out on the site.


Community Structure
Those of you who used the old Vodafone Forum will notice that the new site has fewer sections than the old board. Vodafone Community features an improved search engine and features like tagging which quickly guides you to the information you need, or if the information isn't there please go ahead and ask your question in the relevant board. When posting, don't worry too much about your topic being in the right place. If we think it's better suited anywhere else, we'll move the topic but leave a link from where it originally was, making it easy to find.



Query Types
Vodafone Community is geared towards technical assistance and product and service support. This is the ideal place to discuss any aspect of your service with Vodafone that doesn't involve private or account specific information. As per our terms and conditions, we may take account specific topics off the forum and contact you directly via email to resolve your question securely. In instances like this we'll use the email address you registered when joining Vodafone Community to contact you.


Off Topic Area
For topics not relevant to other areas we have a general discussion section. We're hoping this becomes a place to take some time out and talk about things which don't relate directly to Vodafone and we will look at adding subsections when there's more content. You can talk about anything you like here, but please be mindful of the Vodafone Community Terms and Conditions as you would on any other part of the site.


Topic Titles
Occasionally we may change or amend your topic titles to improve how easy they are to search for other community users. For example, we might change a title like "not sure how to use bluetooth" to "Nokia N95 8GB - how do you set up bluetooth" to give the topic a little more relevance and improve how the question might pick up in search engines like Google. This way we're confident it will give you a better experience when finding the answers you need within the community. Also, if you'd like to help out both the Vodafone Community team and your fellow customers on this then you could also use a similar style when posting your questions in the 'Topic Title' box - some examples of this could be "Data Angel - What are the charges in France","BlackBerry Bold - setting up my hotmail account" and so on.

 


Problems logging in
If you have any problems registering or logging into Vodafone Community please email us at onlinecare@vodafone.co.nz

If you'd like any additional information about the site or have suggestions for our community or website please add them to our ideas and discussion section.

Kind regards

Dylan

Community Manager

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