11-10-2017 09:13 PM
10-10-2017 04:41 PM
thanks for your fast reply Mike. the interenet supplier has come back with this. i have also restarted the device but still no go
I've added port 8, and also checked the existing port forwards for the SureSignal device.
I can confirm they are correct to Vodafone's requirements.
The external WAN IP allocated to your account won't change, and is fully accessible from other providers networks.
It's not sitting behind our firewall or affected by CGNAT.
If the device still doesn't work, let me know what Vodafone come back with, and i'd be happy to help.
Look forward to hearing back from you soon - Scott.
09-10-2017 05:13 PM
Thanks for the post.
Ports 8, 50, 500 and 4500 open on the router for incoming and outgoing traffic?
09-10-2017 03:42 PM
i am trying to reconect a sure signal now that i have switched suppliers - have had supplier do the following but still dont seem to be getting a connection
Thank you for the MAC address,
I have added an internal static IP to the Sign Signal inside the modem.
Also I have enabled PPTP and IPSEC - these are VPN protocols
Finally I have setup the port forwards suggested by Vodafone support page.
Unfortunately my colleague who has dealt with sure signal in the past had no luck to get the device to work correctly.
- can you please shed any light on where to from now? many thanks. Scott.
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