Reply

phone charges should have been included in plan

Starter Poster
Posts: 4
Registered: ‎10-05-2015

phone charges should have been included in plan

by Goldig Starter Poster
Message 1 of 4 (1,324 Views)

Hi there,

 

I am on the Mint Pack Red Standard Plan and local calls within Auckland are included but in April and May i got charged for them.

Could you please explain why?

 

Thanks!

Staff Lon
Staff
Posts: 1,305
Registered: ‎01-03-2012

Re: phone charges should have been included in plan

by Staff Lon Staff
Message 2 of 4 (1,316 Views)

Hi @Goldig - do you happen to know if any changes were made to your plan recently? Upgrades or anything at all? It would be a good idea to log into 'My Vodafone' to confirm that the plan is still the same.

Please note that I am no longer a permanent moderator of this forum and only check messages during my free time.
Starter Poster
Posts: 4
Registered: ‎10-05-2015

Re: phone charges should have been included in plan

by Goldig Starter Poster
Message 3 of 4 (1,312 Views)

There was a price increase in February but the plan is the same.

Highlighted
Staff Lon
Staff
Posts: 1,305
Registered: ‎01-03-2012

Re: phone charges should have been included in plan

by Staff Lon Staff
Message 4 of 4 (1,308 Views)

That's odd Smiley Sad The team can take a look at this for you, could you please email onlinecare@vodafone.co.nz with your customer information and a brief description of the issue and they'll sort this out for you. Smiley Happy

Please note that I am no longer a permanent moderator of this forum and only check messages during my free time.
Stats
  • 3 Replies
  • 2y ago
  • 1,325 Views
  • 0 Kudos
  • 2 Contributors
Kudos 101- Don't be shy, hand it out today