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my new allocated static ip is on a block list

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Posts: 3
Registered: ‎11-05-2017
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my new allocated static ip is on a block list

by jiranz Starter Poster
Message 1 of 4 (723 Views)

Have had a static ip for years with my previous isp. Recently upgraded to VF fibre and got allocated a new static ip. Now I get a message blocked notification from MS every time try to email anyone with a hotmail or outlook address

 

QUOTE - Remote server replied: 550 SC-001 (BAY004-MC6F33) Unfortunately, messages from [mystaticipaddress] weren't sent. Please contact your Internet service provider since part of their network is on our block list. 

 

I think this is a VF problem and they need to reallocate me a static ip from the part of their network range that is not on any block list.

Has anyone else had this issue and how was it solved?

Staff
Posts: 64
Registered: ‎23-03-2017

Re: my new allocated static ip is on a block list

by Staff MsChaoticX Staff
Message 2 of 4 (707 Views)

Hi there,

 

Can definitely look into it for you, Can you please private message me your account number so we can have a look?

 

-Becka

Trained in the art of assassinating your tech issues ~ Official Vodafone Ninja
Starter Poster
Posts: 3
Registered: ‎11-05-2017

Re: my new allocated static ip is on a block list

by jiranz Starter Poster
Message 3 of 4 (671 Views)

I did as requested here but  have not heard anything since and the problem has not been resolved.

 

Restating the issues:

I have been using my own private mailserver for about 15 years and never had any issues with three ISP in that time. I very recently moved to VF Fibre unlimited and was allocated a new static IP from the VF range.

 

Now, emails sent from my private mailserver cannot be delivered to a MS hotmail/outlook account. MS report but there are no problems to anywhere else. MS advise the reason for non-delivery over their network is because the VF allocated IP address has been blocked as a known source of Spam in the past. Obviously I have not been that source and I have asked VF to allocated me a new static IP which is not on a blocked list.

 

VF moved my problem to VF (Registry, Clear.net)  who initially thought the problem might be the PTR record and they added one. This did not solve the problem. I investigated what they had done and the record seemed to me to be printed backwards (like dyslexia?) and i queried this but have not had any response.

 

Next  they allocated a new static IP and told me it would be activated the next time I reset my modem but this has not happened and I still have the same blocked IP about a week later.  I have emailed them twice since then but have not had any further response.

 

 

Does this failure to respond mean it has stalled because there is no solution?

Any ideas?

Starter Poster
Posts: 3
Registered: ‎11-05-2017

Re: my new allocated static ip is on a block list

by jiranz Starter Poster
Message 4 of 4 (1,138 Views)

Was given a new static IP which was activated and PTR changed accordingly.  On first test, MS reported it was on the PBL. This meant it had a bad reputation because someone had used it for sending illegal spam and so it could only be used as dynamical allocation. VF next reverted me to the original static IP address that had been working for all except MS accounts (but was not on the PBL).

 

Was assisted through this by a VF Complex Faults Specialist who first sorted the PTR once again, and then helped me make online form application to MS to allow the static IP address to be used to send to hotmail accounts. MS responded favorably within a few hours that they will permit a limited use until my reputation is established. This approach has worked and I no longer get failed delivery notices from MS when sending emails to hotmail accounts.

 

Summary - I understand that I was initially dealing with VF Agents who did their best but the problem was solved when I finally got to a VF Complex Faults Specialist..

 

Process - Through all this I had been assuming that it was VF responsibility to provide me with a static IP address that was not being blocked because I have never been blocked in the past with previous ISP allocated static IP addresses. However it has been explained to me through this process that whilst VF will supply a static IP on request, it is the customers responsibility to activate that address for the customers purpose.

 

I am just grateful for the help from VF in resolving this for me and afaik we are all good now (at least for today!)

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