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long delays on "helpine"

New Poster
Posts: 1
Registered: ‎08-07-2018

long delays on "helpine"

by JohnKitchen New Poster
Message 1 of 2 (116 Views)

Does Vodafone senior management consider a 40-50 minute wait in the "helpline queue " to be actually helpful.

What happened to the service where  you were given the option of being called back ?   

Community Manager
Posts: 2,921
Registered: ‎02-02-2013

Re: long delays on "helpine"

by Community Manager Community Manager
Message 2 of 2 (61 Views)

@JohnKitchen

 

Thanks for your feedback and apologies for the delay. Hopefully you got your issues resolved.

Callback not currently available.

m

Channel Manager, Help & Support
Vodafone New Zealand
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