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emails had to be changed from IMAP to POP3 and address books and calendar gone

Starter Poster
Posts: 6
Registered: ‎18-06-2017

emails had to be changed from IMAP to POP3 and address books and calendar gone

[ Edited ]
by zbmcl Starter Poster
Message 1 of 3 (308 Views)

I have already (last night) got an enquiry up under

"/emails-had-to-be-changed-from-IMAP-to-POP3" community  - 213396 

with one question to me but so far no solution.  

Today, Monday 25/9 I have gradually become more and more angry and seem to be suffering because Vodafone have seemingly stuffed up their whole e-mail system and some things they don't even know how to fix. 

This morning I found all my e-mail folders and years of e-mails are not in, well not visible, in Outlook any longer. 

I have a phone enquiry into a nice lady from Vodafone who is going to see if anything can be done to help me in next couple of days.

 

However, since this morning I have found two other things. 

These have happened since Sunday when Vodafone set up configurations for new e-mail addresses on clear.net.nz BUT on POP3 not IMAP. 

The new ones work but she deleted my IMAP ones as soon as she got a new [POP3] working. 

Obviously this was incorrect. 

I should have had an opportunity to back some stuff up because I now find in addition:

1.   My Outlook calendar has gone - with over 12 months of advance appointments and reminders etc

2.   my address book has gone, i.e. now empty.  Not quite as serious but bad enought nevertheless 

 

I need this solved.

Secondly, Vodafone are going to raise capital and float the company listing on the NZ stock exchange.

Would you put your money into a company like this?

 
Vodafone Ninja
Posts: 306
Registered: ‎02-11-2014

Re: emails had to be changed from IMAP to POP3 and address books and calendar gone

by Vodafone Ninja Vodafone Ninja Vodafone Ninja
Message 2 of 3 (264 Views)

Hey there,

So just confirming, someone logged into your computer remotely from our technical support team, deleted the imap account and added a POP one and this deleted all associated scheduling for the next year ahead? 

^Zane

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Frequent Poster
Posts: 31
Registered: ‎24-11-2012

Re: emails had to be changed from IMAP to POP3 and address books and calendar gone

by Frequent Poster yitz Frequent Poster
Message 3 of 3 (242 Views)

Have a read of: 

https://support.office.com/en-us/article/Locating-the-Outlook-data-files-0996ece3-57c6-49bc-977b-0d1...

 

See if there are any salvageable *.pst or *.ost files and make a duplicate copy of what you can.

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