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changed to vdsl with out notice

Regular Contributor
Posts: 211
Registered: ‎20-04-2009

changed to vdsl with out notice

by Regular Contributor bigal Regular Contributor
Message 1 of 2 (211 Views)

can some one from vodafone tell me why i got changed from adsl2+  to vdsl with out notice ?

 

internet wasnt working about lunch time for about a hour

then it was running again but come up as vdsl when i was on adsl2+

 

rang vodafone was told that vodafone automatic change people to vdsl if they can get it

 

had this problem before being changed to vdsl with out notice and it turned out that the neigbours phone lines was connected wrong on the power pole and was fix and i went back to adsl2+

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Vodafone Ninja
Posts: 163
Registered: ‎11-05-2015

Re: changed to vdsl with out notice

by Vodafone Ninja Vodafone Ninja Vodafone Ninja
Message 2 of 2 (172 Views)

Hey Al, 

 

Thanks for your post! 

We are upgrading all customers that are on ADSL and can get VDSL to VDSL for free. With this upgrade, we have sent out letters to everyone who is eligible for an upgrade. 

 

If you want, we can double check this and ensure this was done on purpose as opposed to the neighbours being connected to the wrong lines. Send me a private message by clicking onto my username and clicking 'send private message', and include your customer number, and a link to this post. Smiley Happy 

 

 

Regards,

Michael

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