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cant send emails

Starter Poster
Posts: 7
Registered: ‎22-04-2016

cant send emails

by lyn1 Starter Poster
Message 1 of 14 (730 Views)

I am travelling overseas at opresent and receiving emails on my ihug a/c ok but unable to send , Receiving message

Sending of the message failed.
The message could not be sent because connecting to Outgoing server (SMTP) smtp.ihug.co.nz failed. The server may be unavailable or is refusing SMTP connections. Please verify that your Outgoing server (SMTP) settings are correct and try again.

 

what do i need to do ? 

Thanks

New Poster
Posts: 1
Registered: ‎18-07-2016

Re: cant send emails

by Nsjana12 New Poster
Message 2 of 14 (724 Views)
Have you entered your username and password for the outgoing server? Keep in mind you can only connect to your email if you have a Vodafone internet connection (mobile data, wifi etc)
Posted from Apple iPhone
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Starter Poster
Posts: 7
Registered: ‎22-04-2016

Re: cant send emails

by lyn1 Starter Poster
Message 3 of 14 (704 Views)

thanks, but how do I check if my connection to out going server is correct ? I just signed in as usual and all messages come thru.. But cant reply.

Business Ninja Adept
Posts: 793
Registered: ‎30-07-2009

Re: cant send emails

by Business Ninja Adept Business Ninja Adept Business Ninja Adept
Message 4 of 14 (691 Views)

Hi,

 

What type of device are you using? Android, iOS etc....

 

The outgoing mail server should be as follows

 

Outgoing Mail Server: smtp.ihug.co.nz

User Name: Email Address

Password: Email Password

Port: 25

Authentication: Password

 

http://community.vodafone.co.nz/t5/Broadband-services/Read-Me-Email-Settings/m-p/108166#U108166

 

Regards

 

Rochelle

Starter Poster
Posts: 9
Registered: ‎14-12-2011

Re: cant send emails

by wriden Starter Poster
Message 5 of 14 (571 Views)

I have my settings exactly as shown above but I'm still getting the error message connection  to outgoing server failed

Posted from Apple iPad
Starter Poster
Posts: 9
Registered: ‎14-12-2011

Re: cant send emails

by wriden Starter Poster
Message 6 of 14 (570 Views)

This happens with both my iPad Air and iphone

Posted from Apple iPad
Starter Poster
Posts: 14
Registered: ‎20-03-2016

Re: cant send emails

by JonS1 Starter Poster
Message 7 of 14 (550 Views)

I have found on cruise ships one has to use Vodafones Webmail to send emails as the ship will not give out their smtp

Maybe Webmail could work for you

Regular Poster
Posts: 24
Registered: ‎13-10-2016

Re: cant send emails

by Regular Poster revolverized Regular Poster
Message 8 of 14 (533 Views)
you've mention that you're traveling... that may mean your connecting to a different isp, so you need to know and set the outgoing email server on your email client/application... or you can use webmail so wont need to set up any thing :-)
Posted from Cherry Mobile Flare S3 Power
Starter Poster
Posts: 9
Registered: ‎14-12-2011

Re: cant send emails

by wriden Starter Poster
Message 9 of 14 (524 Views)

Thanks for the suggestions about using webmail, but it's not a practical solution. I would like to be able use my normal email client seamlessly no matter whose network I'm on. why do some isps reject the Vodafone SMTP server, because not all do?

Posted from Apple iPad
Staff
Posts: 473
Registered: ‎19-07-2010

Re: cant send emails

by Staff Manoj Staff
Message 10 of 14 (490 Views)

I imagine it would be for their network security or something similar. But you will have to take this up with the relevant ISP.

I am from the fixed line faults team and I volunteer my time here. Not an official member of the Social Media Team.
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