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Wi-Fi hacked constantly

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Registered: ‎02-10-2017
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Wi-Fi hacked constantly

by Pball Starter Poster
Message 1 of 6 (267 Views)
Really need to find a Wi-Fi expert in Christchurch. We've tried absolutely everything to stop our Wi-Fi being hacked. They use about 20gig within a couple hours. Password been changed plenty, settings checked and had an IT person we know check too. Still gets hacked when expander is off. Only thing stopping them is turning it off most of the time. Would prefer someone contracted to Vodafone who can supply a different expander if required. Thanks, Penny
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Registered: ‎02-10-2017

Re: Wi-Fi hacked constantly

by Pball Starter Poster
Message 6 of 6 (304 Views)
Update: yes our IT friend was able to check it wasn't us. Turns out our Belkin expander was set on WPA, from there they could access our router and from there they could show the main passwords which is why even changing the password was no use. It was when we decided to re-install the expander that it was then changed to WPA2 and what do you know! No inteenet is being used that is not us. We have also noted down all of our devices so that in future we know who we can block without any trouble. We have only one neighbour who is not elderly and that we do not know very well and that happens to be a large household of foreign people who do not speak to anyone on the street. Thanks again for your help and suggestions. It's a lesson to ensure the expander also has adequit security, not just the router. Glad to finally have plenty of internet with no penalties! Smiley Happy

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Accepted by topic author Pball
‎10-10-2017 07:26 PM

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Posts: 14
Registered: ‎13-08-2015

Re: Wi-Fi hacked constantly

[ Edited ]
by jshelley Starter Poster
Message 2 of 6 (245 Views)

How do you know you have been hacked?

If you have high data usage happening it could mean maybe 1 or more of your computers have virus/spyware on them.

Also be aware Win 10 talks alot with Microsoft servers and automaticly downloads updates on its own.

Did your IT person run a program like Wireshark to see what is happening on your network to identify where the usage is coming from? I would do this first to find out exactly what is happening.

It could turn out that someone has left a program on their computer running that constantly accesses the internet.

 

If your wifi has been hacked, it would have to be someone close by, a neighbour or someone parked out on the street.

 

 

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Posts: 69
Registered: ‎15-09-2016

Re: Wi-Fi hacked constantly

by Contributor MrMorm Contributor
Message 3 of 6 (229 Views)

Highly doubt you've been hacked. Especially if your wifi is set to WPA2/AES security. It would have to be something in your home. Wifi doesn't go very far - any more than 30meters outside your home it would be barely usable.

Is there any device in your home that could be using all that data? Who else is in the home that has access to the router?

You can log into your wifi router (details on the router sticker) and it should show a list of devices that have attached to it and often you can also block devices if you want.

Also, change your modem login password as well as your wifi password. Turn off WPS in the modem menu and make sure the security is turned on (WPA2/AES) .

If you do this, only the people who have access to your modem can get on the wifi

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Posts: 4
Registered: ‎02-10-2017

Re: Wi-Fi hacked constantly

by Pball Starter Poster
Message 4 of 6 (186 Views)
Thank you! Had changed to WPA2 but still had missing usage. We were constantly checking who else was connected and was definitely some that isn't us. We kept removing them. After changing our password we only reconnected a couple of devices so we know it was nothing else in the house. To use 20gig within 2 hours is impossible to have been us and at that hour of the morning we know it wasn't - we were asleep. Since then we have changed the modem password again and also our normal password and have not had an issue since. We are still keeping an eye on it and now turning the internet off when we aren't using it, including at night when it was all going missing. Because a business is run from home we keep security up to date at all times which has been set up and checked by our IT friend who works for the university. We hope this will be the end of it but still wonder if our Belkin expander is not as secure as we would hope. We also stopped using this just before the missing internet stopped happening. Should we be looking into getting a different expander from Vodafone? Thanks again
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Registered: ‎02-10-2017

Re: Wi-Fi hacked constantly

by Pball Starter Poster
Message 5 of 6 (184 Views)
We wondered just how close they would need to be with having an expander? But yes we did also have concerns of people on the street at night because we are on a quiet culdesac where everyone knows everyone but had a suspicious car sitting outside of hours at a time with 2 people in it at multiple times. We are unsure if they were there in the early hours of the morning when the data was going on these occasions. Due to the cost we have been over the house etc so many times and it's just not possible it was us Smiley Sad
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Registered: ‎02-10-2017

Re: Wi-Fi hacked constantly

by Pball Starter Poster
Message 6 of 6 (305 Views)
Update: yes our IT friend was able to check it wasn't us. Turns out our Belkin expander was set on WPA, from there they could access our router and from there they could show the main passwords which is why even changing the password was no use. It was when we decided to re-install the expander that it was then changed to WPA2 and what do you know! No inteenet is being used that is not us. We have also noted down all of our devices so that in future we know who we can block without any trouble. We have only one neighbour who is not elderly and that we do not know very well and that happens to be a large household of foreign people who do not speak to anyone on the street. Thanks again for your help and suggestions. It's a lesson to ensure the expander also has adequit security, not just the router. Glad to finally have plenty of internet with no penalties! Smiley Happy
Posted from Android 2.0
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Accepted by topic author Pball
‎10-10-2017 07:26 PM
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