I am Mike as computer consultant with my client who deaf lady. She called me visit her place, She tried checked her broadband was not working after bad storm on last month.
I checked with her modem status got zero or unable connecting. Include my expert modem analyst same result is DSL line was DEAD. I explained to her and she talked with her mother contact to vodafone service.
Her mother told her, Vodafone service will post a new modem on way to her place.
When it arrived, she setup a new modem is nothing result. Then she tell mum rang to Vodafone again, they did another post a new modem again
And it was arrived and 2nd new modem is nothing result, Then her Mother frustrate and called a Vodafone again. They said "Oop sorry a wrong model modem, and thrid send a HG659 Modem on way and give back 2nd Modem"
A 3rd Modem been setup and test was nothing result. She called to me, she explain me a her story !
I bit shocked about that it. VODAFONE ARE STUBBORN !!
I think, WHAT WRONG WITH VODAFONE SERVICE WERE UN-PROFESSIONAL !!! I suppose vodafone should call CHORUS immediate to her place. Also Vodafone should pay a free two month her account. Why she is important for doctor, relay service, other via broadband. But she expense her Data mobile on her phone cost came waste cost !
Vodafone are FAILURE responsible to YOUR customer alway 100% right been told you.