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WAN IP address changes frequently with ultrahub

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Posts: 9
Registered: ‎15-10-2017
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WAN IP address changes frequently with ultrahub

by mab494 Starter Poster
Message 1 of 6 (885 Views)

We have recently recieved and installed the vodafone ultra hub.  Previously we had a Linksys WAG120N, which was fine.  The WAN IP address on the ultrahub appears to change multiple times a day where the WAG120N would keep the WAN IP address for many days.  We do not need a static IP address, but due to certain network devices the multiple changes per day are very frustrating.  Is this a fault with the ultra hub, a faulty ultra hub or is there some configuration setting that can stop this from happening?

Vodafone Ninja
Posts: 50
Registered: ‎27-08-2015

Re: WAN IP address changes frequently with ultrahub

by Vodafone Ninja Vodafone Ninja Vodafone Ninja
Message 2 of 6 (825 Views)

Hi Mab494,

 

Can you tell us what is happening when you notice the IP change happen or what is the modem doing when this happens ie; lights on the modem etc , otherwise what are you doing (power cycles).  

Just so we can get a better idea of what maybe causing this, is this for security cameras??

Regards 

 

JessieH

Starter Poster
Posts: 9
Registered: ‎15-10-2017

Re: WAN IP address changes frequently with ultrahub

by mab494 Starter Poster
Message 3 of 6 (806 Views)

Hi JessieH,

 

To be honest, we are not doing anything and as I am not in front of the ultra hub all the time I really cannot tell you exactly when the WAN IP address is changing or what is happening.  Here is what I can tell you;

 

The previous internet gateway we used was the Linksys WAG120N.  This appeared to keep the WAN IP address for approximately 7 to 10 days.  Since we changed to the Ultra Hub the WAN IP address changes at least twice a day.  How do I know this?  At 09:07 every day my raspberry Pi runs a WAN IP address check and if the IP address has changed it emails me.  Since changing to the ultra hub it has emailed me every day.  I only perform the check once a day so as not to overload the IP address checking website, as per the website owners request.  Once I have recieved the email I am able to check my security camera feed, but if I check about an hour or so after I receive my email then I cannot check the security camera feed as the WAN IP address on the ultra hub has changed.  This is frustrating.  I would have thought you could look through the logs on the DSLAM at the exchange to verify the behaviour I am descibing.  The only reason we installed the ultra hub is that we were asked to so we could be upgraded to VDSL, but this has not happened yet either.

 

Cheers,

 

Myles

 

Starter Poster
Posts: 9
Registered: ‎15-10-2017

Re: WAN IP address changes frequently with ultrahub

[ Edited ]
by mab494 Starter Poster
Message 4 of 6 (802 Views)

It just occured to me that the Ultra Hub has stats on the Status section;

xDSL
xDSL Mode
ITU-T G.992.5_Annex_A (ADSL_2plus over POTS)
xDSL Uptime
05 days, 14 hours, 56 minutes and 37 seconds
Line Coding
DMT
Status
Connected
Number of Cuts
0
Link Power State
L0

 

Also, does this help at all?

Hardware Type & Version
VANT-9
Uptime since last reboot
5 days, 15 hours and 5 minutes
Reboot Cause
UPGRADE

 

I can verify that the WAN IP address has changed at least twice a day in those 5 days.

Starter Poster
Posts: 9
Registered: ‎15-10-2017

Re: WAN IP address changes frequently with ultrahub

[ Edited ]
by mab494 Starter Poster
Message 5 of 6 (767 Views)

Hi JessieH,

 

I found another source where I could check the WAN IP address of the ultra hub, and today 24th Oct between 00:00 and 16:15 the IP address changed at least ten times.  I am only checking this every half hour, so I have no idea if it may have changed more.

 

======

System

Serial Number
XXXXXXXXXXX
Firmware version
17.1.7875-2461002-20170903121056-e78487b10876a3d2bec68ba0f294d1eaf76c4001
Bootloader Version
2.0.94
Hardware Type & Version
VANT-9
Uptime since last reboot
8 days, 16 hours and 24 minutes
CPU Usage
1 %
Memory Usage
82 %
Reboot Cause
UPGRADE
Wireless Driver Version
7.14.89.14
Wireless Driver Version 5 GHz
37.4.5.97
Date & Time
24.10.2017 | 6:17 pm
===========
Date                 Time        
2017-10-24    02:42:02    Change
2017-10-24    08:12:01    Change
2017-10-24    08:42:01    Change
2017-10-24    09:12:01    Change
2017-10-24    10:42:01    Change
2017-10-24    11:12:01    Change
2017-10-24    11:42:01    Change
2017-10-24    12:12:01    Change
2017-10-24    15:42:01    Change
2017-10-24    16:12:01    Change
 
 

 

Cheers,

 

Myles

Starter Poster
Posts: 9
Registered: ‎15-10-2017

Re: WAN IP address changes frequently with ultrahub

by mab494 Starter Poster
Message 6 of 6 (959 Views)

So how does one get technical support around here?  I must say, I am a little disappointed that all the information on the Vodafone website points to using the "Vodafone Community" and yet very little help from actual Vodafone was provided.

 

Thankfully, since the upgrade from ADSL2+ to VDSL the WAN IP address has been pretty stable.  Maybe the Ultra Hub doesn't play very well with ADSL?!?

 

I would still like to know how customers are expected to get technical support, as this was rather poor in my opinion.  Yet another example of, when everything is working well all is good, but actual customer service is automated and........ well, appeared to be non existant.

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