29-03-2018 10:37 PM last edited 01-04-2018 07:42 PM by MikeHales
Have just been upgraded to the Vodafone ultra hub and I am getting download speeds of around 400mbps over the wifi which is nice but only getting speeds up to about 40mbps when hard wired in to the lan cable. doesnt seem to make alot of sense as I would have thought hard wired should be faster. Is there some kind of settings I need to change to achieve the same or better speeds as the wi-fi is putting out?
30-03-2018 11:04 AM
Unlikely given your wifi speeds, but does your device have a 100Mbps LAN port? Otherwise, unplug any other devices such as TVs, media centres and wifi extenders - I've seen them limit LAN speeds to 50 or 100Mbps. Another possibility is some settings on your PC related to the network adapator you're using. Check with another PC.
30-03-2018 05:37 PM
plugged in to the modem is a PS4 and a smart T.V. are you saying that not all the ports out of the modem are the same? I defintly should not have to be changing plugs around when using diferent devices. Ive been hearing about port mapping but cant figure it out . just doent make sense the upgrade given with fibre upgrade is slower when directly plugged into the PS4 and T.V.
Id call the ninja line but was on hold for over 45 min last time I had an issue
01-04-2018 06:00 PM
Try these two things, it'll help figure out what's causing your issue:
If neither helps, call our helpline and they can run you through other tests to help figure out why your setup isn't working properly.
02-04-2018 02:06 PM
Thanks, think I will have to get on the phone with helpline as new macbooks dont have ports so can only test wifi on them, only things with ports in the house are smart t.v and PS4
09-04-2018 04:33 PM
if you are using a PS4 to do the testing ( i assume) then this link will help you with your query - its from the Play station community - Here the author explains why PS4 units have slow speed - Slow PS4 Download speeds
To check the capabilities of your Wi-Fi devices check this link as it will give you an overview the capabilities of the devices - and expected speeds from them - Find your expected Wi-Fi speeds
09-04-2018 10:21 PM
Thanks, no solution but clears things up a bit. I am sure I was getting higher speeds before I plugged in the upgraded modem but I might have just got lucky that day testing on the ps4
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