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Vodafone Ultra Hub disconnects frequently

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Posts: 3
Registered: ‎04-02-2018

Vodafone Ultra Hub disconnects frequently

by PedroSilva Starter Poster
Message 1 of 4 (565 Views)

Hello, 

My Vodafone Ultra Hub disconnects frequently. Every 2/3 weeks I need to restart my Vodafone Ultra Hub, as it loses internet access. When this happened once I thought it was just a mistake, but now it's happening regularly (every two/three weeks). 

What can I do?

Community Manager
Posts: 2,996
Registered: ‎02-02-2013

Re: Vodafone Ultra Hub disconnects frequently

by Community Manager Community Manager
Message 2 of 4 (561 Views)
@PedroSilva
Thanks for your post and apologies for the disconnects. Are you doing the same thing when it disconnects or just random drops?
Channel Manager, Help & Support
Vodafone New Zealand
Posted from Apple iPhone
Starter Poster
Posts: 3
Registered: ‎04-02-2018

Re: Vodafone Ultra Hub disconnects frequently

[ Edited ]
by PedroSilva Starter Poster
Message 3 of 4 (557 Views)

Hello @MikeHales

It's random drops. Sometimes I get home and everithing is disconected, and I cannot connect my computer nor phone. Then I need to restrat the modem, and all works fine. 

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Starter Poster
Posts: 3
Registered: ‎04-02-2018

Re: Vodafone Ultra Hub disconnects frequently

by PedroSilva Starter Poster
Message 4 of 4 (467 Views)

Hello, 

I posted this query on Feb 4th, and received that same day with some questions. I answerd the questions that same day, and so far, over a week ago, my quyery was not resolved. 

How can I get an answer? 

Thanks, 

Pedro.-

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