04-09-2017 08:27 PM
I have had four weeks of good service since upgrading from adsl to vdsl . Everything connected worked fine , now for the last few days continuous dropping of the vdsl service . It reconnects then drops then reconnects drops etc ... eventually it stabilises then last for either a few hours , or minutes then it starts again... I have checked everything , cables jacks etc , done an isolation test , got a good connection then ... any thoughts?
04-09-2017 10:24 PM
Hi , thanks for the reply . No , no master splitter , modem came in post , plugged it in , used cables etc and all worked fine , now , had a few days of short and long term drops , currently up for two hours ... I notice the downstream noise safety coefficient changes to a negative number before the drop. I've read about master splitters , and can't afford to pay for that , wouldn't have changed from adsl if I had known it would be a requirement ...
11-09-2017 10:26 PM
Does anyone have any thoughts on this , it's been pretty much the same these last six days . Periods of stability , four to six hours up , then out and not sync ing for a period ,then up again. Today down lots , not very stable. I'm thinking of going back to adsl , never had a problem with it ... Can I do that ? Thanks for any thoughts.
12-09-2017 09:14 AM
Does anyone know the best way forward with resolving this? When I updated my service and changed to vest , it was a mission getting it done , getting transferred between departments repeating the same questions and answers , not really being understood etc. is there a specific number to call to get decent service? I now have a big speed decrease as well as drops of service ... Any help from people's previous experiences?
12-09-2017 09:36 AM - edited 12-09-2017 09:37 AM
@LanceHThis will be a house wiring issue impacting the xDSL connection VDSL is very sensitve compared to ADSL
Have you got a Naked or Clothed VDSL connection? If Naked (no home line) Then you want a master DSL jack point the modem plugs into and all other telephone jack points / telephone wiring is isolated from the telephone jack point the modem is plugged into if you have a clothed connection then you want a VDSL master filter installed and remove the line filters
12-09-2017 09:38 AM
Check out this thread on Geekzone about VDSL and getting the best out of it
12-09-2017 09:50 AM
Hi , thanks for the replies. I guess my wondering was regarding how it was , it seemed , perfectly fine for three weeks then all the drop outs started.
It's clothed , and from my research its prob the house wiring and the need for a master splitter . If I had known this when upgrading I probably wouldn't have bothered as ,for me the speed upgrade isn't significant from adsl ...
Don't want to spend more money on it re getting master splitter installed so maybe I will have to try and go back to adsl . I'm just loath to deal with the phone customer service as it's just one big run around getting transferred around and around for a very long time.
Thank you for your link to getting the best of vdsl.
12-09-2017 09:55 AM
Moving back to ADSL is not the best idea for a start you maybe able to figure out the issue yourself and even install a master filter they are quite cheap to purchase and guides are on Geekzone how to install them
Copyright © Vodafone New Zealand Ltd