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Unable to register on 'My Vodafone' / no account details sent to me for new internet connection

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Registered: ‎16-02-2017

Unable to register on 'My Vodafone' / no account details sent to me for new internet connection

by robwin New Poster
Message 1 of 2 (188 Views)

I am unable to register to view and pay my broadband online. I do not have a vodafone mobile.

When I attempt to register using my account number, it informs me my password is incorrect and that I need the password I set up when I joined Vodafone. I did not set up a password when I joined Vodafone probably about 10 years ago when they took over from another provider.

please help,

Robin 

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Vodafone Ninja
Posts: 172
Registered: ‎21-07-2015

Re: Unable to register on 'My Vodafone' / no account details sent to me for new internet connection

by Vodafone Ninja Vodafone Ninja Vodafone Ninja
Message 2 of 2 (164 Views)

Hey @robwin

 

You'll need to click on  "My Vodafone" > "Internet"  > "I've forgotten my password" and enter your customer number and broadband username. If you're unsure of  these details best to give us a call on 0800 438 448.

 

Thanks

^HA

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