Unable to cancel RBI plan

New Poster
Posts: 1
Registered: ‎02-11-2017

Unable to cancel RBI plan

by ChaleyWarne New Poster
Message 1 of 2 (473 Views)

I am trying to close an RBI internet account but contacting the call centre they put me through to a cancellation team but the line goes dead before connection. I got through once and they said they had cancelled the service but I am still being charged and the account is still active. Please help I don't know what to do - called the contact centre 10 times and been to a Vodafone shop twice, I have wasted hours.  Anybody got any ideas

Vodafone Ninja
Posts: 744
Registered: ‎23-10-2009

Re: Unable to cancel RBI plan

by Vodafone Ninja Vodafone Ninja Vodafone Ninja
Message 2 of 2 (429 Views)

Hi there, I can sort that out for you if you want to private message me your details

Vodafone Social Media Team
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