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Ultra Hub USB Printer issues

Starter Poster
Posts: 13
Registered: ‎25-11-2017

Re: Ultra Hub USB Printer issues

by Ant42 Starter Poster
Message 11 of 24 (310 Views)

Hi Mike,

Still no word!  Month after month since installing the "Ultrahub" in Nov 2017, and there is still no indication of whether or not the lack of USB print server functionality on the "Ultrahub" can or will be resolved.  Vodafone also pulled the pin on being an email service provider last year, and  with our contract expiring in May, we'd like to think we have at least held our ground with Vodafone's service functionality in some shape or form, to consider renewing our contract.  At present it feels like a downward spiral.

Regards,

Ant

Contributor
Posts: 62
Registered: ‎14-02-2014

Re: Ultra Hub USB Printer issues

by Contributor Fade Contributor
Message 12 of 24 (294 Views)

@MikeHales

Any updates? It's been a couple months.

Highlighted
Starter Poster
Posts: 6
Registered: ‎11-05-2018

Re: Ultra Hub USB Printer issues

by clarkg Starter Poster
Message 13 of 24 (236 Views)

Hi folks,

Any resolution to this issue please?

Thanks,

Geoff

Starter Poster
Posts: 13
Registered: ‎25-11-2017

Re: Ultra Hub USB Printer issues

by Ant42 Starter Poster
Message 14 of 24 (195 Views)

Hi All,

Has anyone heard from Mike Hales as to when the new firmware containing the fix to the Ultrahub USB printer bug is to be released?  This bug has been "captured" and presumably in quarantine so long, that I'm wondering whether if it's been handed over to Telecom to handle Smiley Happy  (Ah, those were the days!).

It is almost 6 months following the bug's id.

Contributor
Posts: 62
Registered: ‎14-02-2014

Re: Ultra Hub USB Printer issues

by Contributor Fade Contributor
Message 15 of 24 (101 Views)

This is getting a bit ridiculous. 

Any updates on this? @MikeHales Thanks

Community Manager
Posts: 2,945
Registered: ‎02-02-2013

Re: Ultra Hub USB Printer issues

by Community Manager Community Manager
Message 16 of 24 (99 Views)

@Fade

Will check with devices team on Monday.

m

Channel Manager, Help & Support
Vodafone New Zealand
Starter Poster
Posts: 13
Registered: ‎25-11-2017

Re: Ultra Hub USB Printer issues

by Ant42 Starter Poster
Message 17 of 24 (47 Views)

Hi Mike,

Which Monday was that?  Still no word to the affected clients.  Is there anyone at Vodafone actually able to fix this issue?

Beyond a joke,

A

Community Manager
Posts: 2,945
Registered: ‎02-02-2013

Re: Ultra Hub USB Printer issues

by Community Manager Community Manager
Message 18 of 24 (43 Views)
New firmware released and feature on home page, including printer fix. Apologies for not posting here before.
Channel Manager, Help & Support
Vodafone New Zealand
Posted from Apple iPhone
Starter Poster
Posts: 13
Registered: ‎25-11-2017

Re: Ultra Hub USB Printer issues

by Ant42 Starter Poster
Message 19 of 24 (38 Views)

Thank you Mike!

For a company heavily involved in communication it's hard to fathom why we were left in the dark.

A

Community Manager
Posts: 2,945
Registered: ‎02-02-2013

Re: Ultra Hub USB Printer issues

by Community Manager Community Manager
Message 20 of 24 (21 Views)

Sorry, personal error, should have trawled the topics relating to this and added into them, like this one.

m

Channel Manager, Help & Support
Vodafone New Zealand
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