07-04-2018 09:49 AM
Like a previous post that I read on here, I too have received a personally addressed mailer from Vodafone, suggesting that I renew onto the Ultimate Home plan for 12mths for our broadband (VDSL) and landline. This also came with a 12 month free subscription to NEON.
As this plan worked out the cheaper option I of course jumped at the opportunity.
In renewing, I asked the operator whether I could upgraded my modem to the Ultra-Hub as I was still working off the old HG659 to which he said, 'sure not a problem.'
Also at the same time he changed my mobile plan, as the current plan I was on was obsolete and asked if I wanted an extra sim for my tablet as they were running a free promotion with data sharing (apologies can't quite remember what is was), I thought, fantastic!!!
Anyway, saw the courier invoices come through from vodafone stating my sim card was being processed for delivery. I though brilliant, the modem and the letter for the NEON subscription shouldn't be to far away?????? That was two weeks ago and I am guessing, someone has forgotten to send these out.
So just to clarify, I am still waiting for the Ultra hub to be sent to me aswell as a letter, stating how I access my free 12 month NEON subscription????
Any assistance would be fantastic
09-04-2018 03:37 PM
Hi @chrisn72, I can get someone to check what the holdup is with that for you. Could you please send me a private message with your customer details and someone will be in touch.
16-05-2018 09:16 PM
Ok, so it's now been over a month and I still yet to recieve a call from Vodafone about the concerns I had raised re: Ultra Home Plan Renewal which included a free 12 month subscription to Neon and the upgrade to the Ultra Hub modem.
I did liase with someone via this thread but that is where it ended.
In my thread, I had also mentioned that I also renewed my mobile plan which, I have now seen is also wrong as the plan I signed up for was for 10 gig, instead I am only getting 4 gig???
Can this please be brought to attention otherwise, I am happy to cancel ALL my accounts and move to another provider. All I ask for is the services that I requested and those that were offered.
17-05-2018 12:48 PM
Hi @chrisn72 - that's totally my fault, I'm really sorry. I had sent your request through with the account number you messaged me, but the number provided doesn't actually come up in any of our systems. I hadn't included your username in the request I sent through to the team so I couldn't track your original message down again to contact you back. Sorry about that.
Could you please click on my name private message me again with your info. I have someone in our Social Media team who will contact you back, but they do need your account information - please confirm your customer account number as it appears on your bill, your full account name and billing address. Apologies for the hassle!
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