18-02-2016 11:03 AM
Spoke too soon !!! Now receiving emails but sending won't work but that must be because I've been mucking around with the xtra settings !! Thanks for your help.
31-07-2016 09:45 AM
I am having problems sending emails from my Paradise account - I am able to receive though
I have checked the settings which are:
Can anyone help?
07-10-2016 11:48 AM
I've not been able to send emails from my paradise account for over a month, i receive them, but get an error with the sending of emails. It tells me that "connection to the server failed or was dropped". I have tried changing the smtp outgoing to Clear.net.nz as suggested, but still nothing going.
Any help appreciated, sending has been haphazard over the past year, but this is the longest failure time. Generally closing everything down and opening again has helped, but not this time.
10-02-2017 09:54 AM
I'm unable to send emails on one computer, and am unable to add the account to Outlook on my laptop. It's a clear.net.nz address, and I've checked the relevant settings several times against the information on the vodafone website. In both cases it just keeps telling me that 'Outlook can not connect to your outgoing (SMTP) email server', and to contact my ISP if it keeps happening. Any suggestions as to how to fix this would be appreciated.
27-03-2017 12:20 PM
2 years and 1 week ago I originally posted on this thread... I'm back again with the exact same problem!
The annoying thing is that via Thunderbird it pops up the error but still shows as sent... sadly I assumed it was sending anyway, and missed out on a job because of it Enough of this unreliable stuff, even though I hate gmail it sounds like the safest bet.
Has anyone else noticed that you can't access Paradise webmail in the early hours of the morning? This has been an ongoing thing for me, from about 1 - 2 am. Not sure how long it lasts because I'm not up that late, but it's always back in the morning.
27-03-2017 02:38 PM
We have been having some issues in relation to our clearnet/ paradise emails for the past couple of days.
It's been resolved now but are you still having issues?
07-04-2017 07:23 PM
Could you please post the SMTP settings for paradise.net users when outside the vodafone network. I have been trying for months using various combinations of clear, vodafone, ihug server on an iphone 4s. When at home (inside vodafone network) it sends fine. When at my son's house (different ISP) or via cellular network it doesn't. Can be very frustrating.
The settings published at http://www.vodafone.co.nz/help/broadband-and-tv/vo
SSL / Password authentication doesn't make a difference.
POP3 incoming works fine.
Grateful for help!
08-04-2017 07:35 AM
The SMTP settings will depend on who is providing you with your connection with the internet. If you happen to have a Spark connection, however, it is a little more convoluted to sort out. Happy to help you out. Just send me a PM with who you go through for your internet and I will look for the settings for you.
To send me a PM, click on my name (GarethM) then on the right, there is a silver button that says "Send Private Message"
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