Reply

Trouble Sending Emails from Clear and Paradise Addresses?

Vodafone Ninja
Posts: 98
Registered: ‎07-01-2015

Trouble Sending Emails from Clear and Paradise Addresses?

[ Edited ]
by Vodafone Ninja Vodafone Ninja Vodafone Ninja
Message 1 of 22 (9,487 Views)

If you are experiencing issues sending emails from your Paradise or Clear email address, try the following steps.

 

Paradise:

  • Open up your account settings and look for Outgoing Mail Server or SMTP Server.
  • Change this to smtp.clear.net.nz
  • Make sure that no authentication is needed for this.
  • Click OK and you should be able to send and receive.

 

Clear: This is primarily for Outlook and Windows Live users

  • Open up your account settings and look for the server settings
  • Make sure there is a tick in My server requires authentication.
  • Click OK

If you experience any issues after trying these steps, please post below.

 

Thanks,

Gareth

Starter Poster
Posts: 4
Registered: ‎21-03-2015

Re: Trouble Sending Emails from Clear and Paradise Addresses?

by Embob Starter Poster
Message 2 of 22 (9,435 Views)

Would love to send you an email at that address... however my outgoing mail isn't working!

 

For about a week I've been getting this response:


An error occured sending mail: The mail server sent an incorrect greeting: smtpin2.paradise.net.nz

 

I've also seen it say in1 and in3.

 

None of my settings have changed and it's happening on both computers - so I assume something has changed at your end?  Changing my settings to clear.net as you suggested here hasn't worked.  

 

 

 

Vodafone Ninja
Posts: 175
Registered: ‎13-10-2013

Re: Trouble Sending Emails from Clear and Paradise Addresses?

[ Edited ]
by Vodafone Ninja Vodafone Ninja Vodafone Ninja
Message 3 of 22 (9,390 Views)

Hi @Embob 

 

Did you follow the exact steps Gareth suggested?

Paradise:

  • Open up your account settings and look for Outgoing Mail Server or SMTP Server.
  • Change this to "smtp.clear.net.nz"
  • Make sure that no authentication is needed for this.
  • Click OK and you should be able to send and receive.

If so, can you flick us a PM and we'll take a look.

 

Thanks

Kate

Starter Poster
Posts: 4
Registered: ‎21-03-2015

Re: Trouble Sending Emails from Clear and Paradise Addresses?

by Embob Starter Poster
Message 4 of 22 (9,386 Views)

Thanks for getting back to me Kate - I actually managed to get it working this morning after days of getting annoyed with it. Not entirely sure what worked after trying so many things so I hope I can recreate it on the laptop now!  (changing it to clear.net definitely did not work for me, though - I'm still using smtp.paradise.net.nz)

Can I ask why this issue has suddenly come up?  A change at your end? An update of some sort from our end? Something else?

Vodafone Ninja
Posts: 175
Registered: ‎13-10-2013

Re: Trouble Sending Emails from Clear and Paradise Addresses?

by Vodafone Ninja Vodafone Ninja Vodafone Ninja
Message 5 of 22 (9,383 Views)

That is very strange!

If you have any more issues with it - let me know and I'll get a specialist to take a look for you.

 

I believe the change is the result of getting the two previously separate ISP's (clearnet and Paradise) onto one platform. Paradise is the older of the two so as a result is on an older platform that couldn't be further updated - this is my assumption based on decisions made in the past but I will try and find out for sure Smiley Happy

 

Kate

New Poster
Posts: 1
Registered: ‎25-04-2015

Re: Trouble Sending Emails from Clear and Paradise Addresses?

[ Edited ]
by brettyd New Poster
Message 6 of 22 (8,709 Views)

I had what appears to be the same problem.
I fixed it by changing the smtp setting to      smtp.vodafone.co.nz

(I have a paradise email address)

 

No problems now, but it really looks like an internal setting change within the Vodafone system that should have been communicated to Paradise/Clearnet users?

Starter Poster
Posts: 4
Registered: ‎25-12-2015

Re: Trouble Sending Emails from Clear and Paradise Addresses?

by JohnMaxwell Starter Poster
Message 7 of 22 (6,570 Views)

trying to get my sister setup on her new PC - Windows 10. Incoming fine. Outbox not processing. As one customer suggested I changed the smtp to vodafone and, Bingo, the emails appeared in Sent folder BUT they didn't go through to the recipients. I've now deleted account and reloaded it.

Syncing asks for password each time?

Now no emails are showing. inbox or sent !!

Starter Poster
Posts: 4
Registered: ‎16-02-2016

Re: Trouble Sending Emails from Clear and Paradise Addresses?

by CareyPoulter Starter Poster
Message 8 of 22 (6,449 Views)

I have Windows Live Mail 2012 loaded on my work computer. Our internet provider at work is Spark. When I came back from lunch today I can't send or receive emails from my clear.net account on Live Mail. My hotmail one is working fine, as is my work email.  Have the settings changed??  I can access my email via webmail.  The message I get is:

 

Unable to send or receive messages for the Clear.net (carey.poulter) account. An incorrect password was entered. The next time you send or receive messages, you'll be asked to enter your user name and password for this account.

Server Error: 0x800CCC90
Server Response: -ERR [AUTH] (#AUTH002) Incorrect username or password.
Server: 'pop3.xtra.co.nz'
Windows Live Mail Error ID: 0x800CCC92
Protocol: POP3
Port: 995
Secure(SSL): Yes

Business Ninja Adept
Posts: 1,474
Registered: ‎30-09-2014

Re: Trouble Sending Emails from Clear and Paradise Addresses?

by Business Ninja Adept Business Ninja Adept Business Ninja Adept
Message 9 of 22 (6,422 Views)

@CareyPoulter definitely somehow the settings have changed in your email client.. 

 

As you can see from the INFO you posted, it is trying to call pop3.xtra.co.nz on port 995 (the incoming mail server for xtra email addresses) , it needs to be calling pop.clear.net.nz on port 110. 

 

Correct the settings in your mail client Smiley Happy 

 

Here's some info on the correct settings http://help.vodafone.co.nz/app/answers/detail/a_id/19567/~/set-up-your-clearnet-and-paradise-email

I work in Mobile Technical Escalations and I volunteer my time here on the community helping out.
Starter Poster
Posts: 4
Registered: ‎16-02-2016

Re: Trouble Sending Emails from Clear and Paradise Addresses?

by CareyPoulter Starter Poster
Message 10 of 22 (6,402 Views)

I tried your suggestions but still not working. I took screen shots of the setting but can't seem to attach a document to show you!

 

Stats
  • 21 Replies
  • 2y ago
  • 9,488 Views
  • 5 Kudos
  • 15 Contributors
Kudos 101- Don't be shy, hand it out today