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Trouble Sending Emails from Clear and Paradise Addresses?

Starter Poster
Posts: 2
Registered: ‎11-05-2015

Re: Trouble Sending Emails from Clear and Paradise Addresses?

by Esprit Starter Poster
Message 21 of 24 (241 Views)
Unable to send emails from an Android tablet in the UK. Worked fine when I was at home. Clear.net.NZ email address, been trying all combinations of authentications and ports but no joy. Any suggestions?
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Posts: 149
Registered: ‎27-04-2012

Re: Trouble Sending Emails from Clear and Paradise Addresses?

by Contributor capcomnz Contributor
Message 22 of 24 (229 Views)

@Esprit

Have the same problem when I am away from home as well.

Frankly I just log into Webmail and it seems to work ??

 

There is another post on the Vodafone Community site that seemed to have a "solution"

https://community.vodafone.co.nz/t5/iPhone-iPad/Emails-not-sending-when-way-from-home/td-p/129545/pa...

 

Hope it works

Starter Poster
Posts: 2
Registered: ‎04-08-2017

Re: Trouble Sending Emails from Clear and Paradise Addresses?

by PhilWitt Starter Poster
Message 23 of 24 (77 Views)

I tried the solution shown above and it doesn't work. I am getting pretty frustrated with all of these issues with paradise email.


GarethM wrote:

If you are experiencing issues sending emails from your Paradise or Clear email address, try the following steps.

 

Paradise:

  • Open up your account settings and look for Outgoing Mail Server or SMTP Server.
  • Change this to smtp.clear.net.nz
  • Make sure that no authentication is needed for this.
  • Click OK and you should be able to send and receive.

 

Clear: This is primarily for Outlook and Windows Live users

  • Open up your account settings and look for the server settings
  • Make sure there is a tick in My server requires authentication.
  • Click OK

If you experience any issues after trying these steps, please post below.

 

Thanks,

Gareth


 

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Posts: 2
Registered: ‎04-08-2017

Re: Trouble Sending Emails from Clear and Paradise Addresses?

by PhilWitt Starter Poster
Message 24 of 24 (75 Views)

Yes, I'm still having issues. I can't send emails. I have checked the settings after phoning vodafone and they are all correct but the vodafone person couldn't help any further. Maybe it's time to change to another provider. :-(

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