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Technicolor 7210D - constant internet connection issues and having to restart modem

Starter Poster
Posts: 2
Registered: ‎09-01-2018

Technicolor 7210D - constant internet connection issues and having to restart modem

by AlisterLilley Starter Poster
Message 1 of 3 (494 Views)

Good afternoon,

 

I have two issues:

1. The connection to the internet drops for no reason, I restart the modem and it is back

2. If I haven’t restarted the modem because of internet dropping the internet connection gets slower and slower. I then restart the modem and it is fast again.

 

These behaviours are causing the modem to be restarted a couple of times a day in the weekend and every couple of days in the week.

 

I have moved it around but that makes no difference. What are the next steps?

 

Kind regards

 

Starter Poster
Posts: 2
Registered: ‎09-01-2018

Re: Technicolor 7210D - constant internet connection issues and having to restart modem

by AlisterLilley Starter Poster
Message 2 of 3 (480 Views)

How responsive is this forum? Am i better off calling the help line?

 

A

Community Manager
Posts: 3,068
Registered: ‎02-02-2013

Re: Technicolor 7210D - constant internet connection issues and having to restart modem

by Community Manager Community Manager
Message 3 of 3 (468 Views)

@AlisterLilley

 

Best to call us on 0508 888 800 to let us test the line, node and modem to find out the issue.

Channel Manager, Help & Support
Vodafone New Zealand
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