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Still being charged for old account

Regular Poster
Posts: 22
Registered: ‎28-04-2014

Still being charged for old account

by Regular Poster jl84 Regular Poster
Message 1 of 6 (567 Views)

Hi There,

 

I switched over my standard broadband account to a wireless broadband account months ago but it seems I am still being charged for the old account that should have been cancelled.

 

I can provide the account details if someone could contact me to fix this please.

 

Thanks.

Vodafone Ninja
Posts: 107
Registered: ‎07-01-2015

Re: Still being charged for old account

by Vodafone Ninja Vodafone Ninja Vodafone Ninja
Message 2 of 6 (530 Views)

Hey there,

 

I am happy to look into this for you Smiley Happy

 

Just send me the following details in a private message:

 

Name:

Date of birth:

Address:

Account number (both):

 

Thanks,

Gareth

Regular Poster
Posts: 22
Registered: ‎28-04-2014

Re: Still being charged for old account

by Regular Poster jl84 Regular Poster
Message 3 of 6 (515 Views)

Thanks Gareth. I have PM'ed you.

 

Cheers

Regular Poster
Posts: 22
Registered: ‎28-04-2014

Re: Still being charged for old account

by Regular Poster jl84 Regular Poster
Message 4 of 6 (433 Views)

Hi there,

 

Can someone please look into this. I have not heard anything back from anyone.

 

Thanks.

Regular Poster
Posts: 22
Registered: ‎28-04-2014

Re: Still being charged for old account

by Regular Poster jl84 Regular Poster
Message 5 of 6 (376 Views)

Hi again,

 

I have still not heard anything from anyone. My PM to Gareth has gone unanswered. It has been over two weeks since my initial post. Is there someone else who can sort this out for me please.

 

Thanks.

 

 

Business Ninja Adept
Posts: 895
Registered: ‎30-07-2009

Re: Still being charged for old account

by Business Ninja Adept Business Ninja Adept Business Ninja Adept
Message 6 of 6 (368 Views)

Hi @jl84

 

Do you mind re sending the information to me? I'll take a look for you.


Regards

 

Rochelle

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