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Some websites not loading via Vodafone cable

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Posts: 12
Registered: ‎21-09-2015
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Some websites not loading via Vodafone cable

by karlw Starter Poster
Message 1 of 22 (1,009 Views)

For a while some websites haven't loaded through my home Vodafone cable broadband. They are loading through my phone (2 degrees) when I turn off wi-fi, and through my work connection.

 

Two examples are:

www.duncansargent.co.nz

www.swis.school.nz

 

Any help gratefully appreciated!


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Starter Poster
Posts: 12
Registered: ‎21-09-2015

Re: Some websites not loading via Vodafone cable

by karlw Starter Poster
Message 20 of 22 (1,395 Views)

I worked it out and it seems to have done the trick! Thanks!

View solution in original post

Solution
Accepted by topic author karlw
‎03-10-2015 04:33 AM

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Starter Poster
Posts: 12
Registered: ‎21-09-2015

Re: Some websites not loading via Vodafone cable

by karlw Starter Poster
Message 2 of 22 (1,007 Views)

And this is an issue on my imac, ipad and iphone, so not a cache issue on a single machine.

Staff
Posts: 53
Registered: ‎09-03-2010

Re: Some websites not loading via Vodafone cable

by Staff JaniceL Staff
Message 3 of 22 (991 Views)

Hi, can you please post a traceroute to the sites from your imac and PM me your IP address and customer account number.

 

Cheers,

Janice

Starter Poster
Posts: 12
Registered: ‎21-09-2015

Re: Some websites not loading via Vodafone cable

by karlw Starter Poster
Message 4 of 22 (989 Views)

Hi Janice,

I don't know what a traceroute is Smiley Sad

Karl

Staff
Posts: 53
Registered: ‎09-03-2010

Re: Some websites not loading via Vodafone cable

by Staff JaniceL Staff
Message 5 of 22 (984 Views)

Open terminal. search for "terminal" using spotlight in mac and open. type traceroute swis.schoo.nz

do another one for duncansargent.co.nz then post it here.

Also send me a private message for your account number

 

Example:

Computer$ traceroute swis.school.nz
traceroute to swis.school.nz (202.89.53.236), 64 hops max, 52 byte packets
 1  192.168.1.1 (192.168.1.1)  0.809 ms  0.512 ms  0.443 ms
 2  .dsl.dyn.ihug.co.nz ()  1.710 ms  4.270 ms  3.537 ms
 3  bvi-400.bgnzftc02.akl.vf.net.nz (203.109.180.226)  4.822 ms  3.656 ms  4.078 ms
 4  bvi-188.bgnzftc02.akl.vf.net.nz (203.109.180.225)  3.802 ms  3.738 ms  5.233 ms
 5  203.97.78.53 (203.97.78.53)  2.994 ms  3.165 ms  4.008 ms
 6  203.167.232.170 (203.167.232.170)  4.544 ms  4.590 ms  3.891 ms
 7  203.167.232.173 (203.167.232.173)  4.871 ms  4.942 ms  4.001 ms
 8  ge-0-3-0-16-166.scr02.srv01.akl.vocus.net.nz (124.198.198.19)  4.360 ms  5.139 ms  6.781 ms
 9  ten-0-3-0-0-2220.scr01.srv01.akl.vocus.net.nz (124.198.198.86)  4.577 ms  6.673 ms  4.000 ms
10  webmail.vincent.co.nz (202.89.53.236)  3.943 ms  5.496 ms  3.622 ms

Starter Poster
Posts: 12
Registered: ‎21-09-2015

Re: Some websites not loading via Vodafone cable

by karlw Starter Poster
Message 6 of 22 (981 Views)

For swis.school.nz:

 

traceroute to swis.school.nz (119.47.116.217), 64 hops max, 52 byte packets

 1  10.0.1.1 (10.0.1.1)  1.767 ms  1.538 ms  1.626 ms

 2  * * *

 3  lo0.internet.ivpn.pe15.telstraclear.net (218.101.61.30)  10.772 ms  11.200 ms  10.789 ms

 4  203.167.232.170 (203.167.232.170)  19.705 ms  18.730 ms  19.750 ms

 5  203.167.232.173 (203.167.232.173)  19.006 ms  19.315 ms  22.414 ms

 6  ge-0-3-0-16-166.scr02.srv01.akl.vocus.net.nz (124.198.198.19)  20.298 ms  19.962 ms  20.367 ms

 7  gi3-1399.akmn1-br2.webhost.co.nz (123.100.101.206)  22.778 ms  19.669 ms  20.608 ms

 8  gi1-9.akmn1-csw1.webhost.co.nz (119.47.119.138)  20.841 ms  19.531 ms  23.677 ms

 9  fish1.chocolatefish.net (119.47.116.217)  20.052 ms  21.946 ms  20.523 ms

Starter Poster
Posts: 12
Registered: ‎21-09-2015

Re: Some websites not loading via Vodafone cable

by karlw Starter Poster
Message 7 of 22 (980 Views)

For duncansargent.co.nz I get:

 

traceroute: unknown host duncansargent.co.nz

Staff
Posts: 53
Registered: ‎09-03-2010

Re: Some websites not loading via Vodafone cable

by Staff JaniceL Staff
Message 8 of 22 (976 Views)

can you repeat this using www.swis.school.nz

Starter Poster
Posts: 12
Registered: ‎21-09-2015

Re: Some websites not loading via Vodafone cable

by karlw Starter Poster
Message 9 of 22 (974 Views)

traceroute to www.swis.school.nz (119.47.116.217), 64 hops max, 52 byte packets

 1  10.0.1.1 (10.0.1.1)  2.202 ms  1.528 ms  1.471 ms

 2  * * *

 3  lo0.internet.ivpn.pe15.telstraclear.net (218.101.61.30)  10.995 ms  11.103 ms  9.280 ms

 4  203.167.232.170 (203.167.232.170)  20.167 ms  18.664 ms  18.379 ms

 5  203.167.232.173 (203.167.232.173)  20.376 ms  19.545 ms  19.787 ms

 6  ge-0-3-0-16-166.scr02.srv01.akl.vocus.net.nz (124.198.198.19)  21.160 ms  21.328 ms  21.367 ms

 7  gi3-1399.akmn1-br2.webhost.co.nz (123.100.101.206)  21.969 ms  20.778 ms  23.758 ms

 8  gi1-9.akmn1-csw1.webhost.co.nz (119.47.119.138)  34.279 ms  21.728 ms  22.702 ms

 9  fish1.chocolatefish.net (119.47.116.217)  25.109 ms  21.144 ms  20.668 ms

 

What I see is a very different site to what I see on my mobile device using the 3g (on the cable - it says "Under construction", on the 3g it has the website)

Staff
Posts: 53
Registered: ‎09-03-2010

Re: Some websites not loading via Vodafone cable

[ Edited ]
by Staff JaniceL Staff
Message 10 of 22 (972 Views)

Is the website supposed to be South wellington intermediate school? Can you specify what DNS address are you using in your modem

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