01-04-2017 10:58 AM
Hi there - we moved to Clarks Beach several months ago, and have been very disappointed with the VDSL upload speed (approx 18down/0.75up), especially having moved from a house with fibre Judging by what I've read on this forum and other places, our upload is particularly slow.
DSL stats are as follows:
02-04-2017 05:05 PM
When the Chorus guy came to set us up with VDSL, he got up in the roof and confirmed that there was a "VDSL splitter" (his term, which I would guess that he means filter).
Here's where the phone line comes in at the side of the house, and goes back down to enter the house at some point:
Kitchen jack (we're not using it):
Lounge jack, where we have modem and phone plugged in. The smaller box which is labelled "CAT 5e" on its cover, is relatively new compared to the rest of the jack points:
To me, these things seem probable:
14-04-2017 12:17 PM
A fault was logged via email - I received a text with the INC#. Three hours later another text advising the fault was investigated and resolved (but no change in internet performance).
So we contacted Vodafone support. Throughout being transferred to several different people, it was suggested that we try downgrading to ADSL, which we declined. The result of the call was that we were no better off. However, later that evening I got a text saying that our new connection was scheduled to be activated the following morning. I called to ensure they weren't going to activate the ADSL, which I was assured it wasn't going to be. The next day ADSL was activated :-(
VDSL --> Download=17-18Mbps, Upload=0.85Mbps
Upstream line attenuation = 9.1
Downstream line attenuation = 29.7
ADSL --> Download=11Mbps, Upload=1Mbps
I intend to get it changed back to VDSL, with hope of improving our house wiring...
14-04-2017 02:50 PM
So I mapped our complete home phone circuit, in hope that someone can point out how we might make some gains in performance.
14-04-2017 02:51 PM
ETP --> Master Jack area (but doesn't terminate to jack at this point) see black dashed line.
Master Jack area --> DSL splitter (this cable is the old grey non-twisted 6-core as per photo in original post) see yellow dashed line.
DSL splitter --> modem (CAT3 cable), see red dashed line.
The CAT3 cable is used for both the phone line and the modem line (one twisted pair for each). What I would like to know is if there would be a high potential for signal degradation, or crosstalk due to the CAT3 cable catering for both phone and VDSL...?
Also whether the old 6-core grey wire is hurting it.
I've read that CAT3 is reliable for up to 10Mbps and 16 MHz. Also, CAT3 is an unshielded twisted pair cable.
If someone with relevant experience/knowledge of the above recommends it, I would be happy to wire my DSL splitter directly to the yellow + black wires at the master jack area, and then run CAT5 or CAT6 directly to the modem.
Any advice is appreciated.
14-04-2017 05:21 PM
14-04-2017 05:30 PM
So a Tech came to your house when the connection was set up for VDSL and said you have a VDSL splitter. Besides getting on the roof what else did he do. From what you have shown there is no splitter/filter. Sounds like a right mess.
Issue here is if Chorus came to your place for the connection they have charged for a full install which means putting a spliter.filter in if needed. Seems this maynot have been done and work billed for that has not been done. If i was you i would.
1 - Call and ask for your VDSL to be put back on
2 - Get Chorus to come back and install a spliter [which VF should arrange through a fault]
3 - If you are not a heavey user of data move to home wireless product. If you are in 4G coverage you will get a lot faster then VDSL.
14-04-2017 10:36 PM
Thanks for chiming in guys.
I climbed up into the roof myself, in order to verify the splitter, and map the actual home phone circuit as per my sketch - there is definitely a splitter installed:
I am not entirely certain that the splitter is VDSL compatible, as there are no other markings on the unit other than the white writing you can see. I did read on these forums that the 3 twisted wire pairs suggest it's for VDSL.
We're using at least 200GB/month, and would actually be more if the upload wasn't so pathetic. My Backblaze cloud backups are running further and further behind due to the upload speed not keeping up. Don't think we're in 4G coverage, and even if we were, I think it would be rather costly with our data usage.
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