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Slow ADSL speed

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Posts: 1
Registered: ‎10-08-2017

Slow ADSL speed

by iBreakfast New Poster
Message 1 of 2 (301 Views)

I'm in a bit of a pickle here. I'm renting a room in a house, and am not the account holder (yay!). Vodafone provide internet to this household, and it seems a bit ... slow.

 

Here's some modem stats from the 8th of August:


Upstream    Downstream
Current Rate (Kbps)    1105    5507
Max Rate (Kbps)    1177    5796
SNR Margin (dB)    6.6    11.2
Line Attenuation (dB)    4.8    3
Occupancy (%)    93    95
Errors (Pkts)    0    0

 

And today (10 Aug)

Upstream    Downstream
Current Rate (Kbps)    1105    5507
Max Rate (Kbps)    1177    5944
SNR Margin (dB)    6.3    11
Line Attenuation (dB)    4.8    3
Occupancy (%)    93    92
Errors (Pkts)    0    0

 

Sometimes when it rains, the internet cuts out completely and the phone doesn't work properly.

 

I've asked the landlord to log a line fault, but this is your standard landlord (i.e. won't do anything) we're talking about here. What else can I do?

Vodafone Ninja
Posts: 385
Registered: ‎21-07-2015

Re: Slow ADSL speed

by Vodafone Ninja Vodafone Ninja Vodafone Ninja
Message 2 of 2 (265 Views)

Hi @iBreakfast

 

Could you private message me the phone number as well as the physical address so I can run tests on the connection. 

 

Thanks

^Hamish

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