07-01-2016 08:34 AM
I remember a time you could call the 0800 number and actually speak to a person. The last time I did that a few months ago I asked that my bill be paid monthly with my credit card. Yea, never happened. So today I get a big bill because the payment with the credit card was never set up. And my attempt to speak with someone isn't likely to happen now that I only get options on the phone. And when I entered the credit card information it kept rejecting the expiry date numbers I entered.
So, customer service has taken a total dive. Thanks for making me feel like a random number.
Customer 601003 - yea, like I should put my name
07-01-2016 08:44 AM
can you please PM me your details or your account number is as mentioned?
Apology for the experience that you have there and will have your credit card setup.
thank you for your patience.
12-01-2016 11:14 AM
Apology for the delay in answering your call. may i ask what is your query today?
12-01-2016 11:24 AM
You can see the shenanigans over at http://community.vodafone.co.nz/t5/Personal-and-Bu
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