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Service has taken a dive

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Posts: 1
Registered: ‎07-01-2016

Service has taken a dive

by ShazzaRums New Poster
Message 1 of 5 (1,036 Views)

I remember a time you could call the 0800 number and actually speak to a person.  The last time I did that a few months ago I asked that my bill be paid monthly with my credit card.  Yea, never happened.  So today I get a big bill because the payment with the credit card was never set up.   And my attempt to speak with someone isn't likely to happen now that I only get options on the phone.  And when I entered the credit card information it kept rejecting the expiry date numbers I entered.

 

So, customer service has taken a total dive.  Thanks for making me feel like a random number.  

 

Regards,

Customer 601003   - yea, like I should put my name

Business Ninja Initiate
Posts: 231
Registered: ‎03-11-2011

Re: Service has taken a dive

by Business Ninja Initiate Business Ninja Initiate Business Ninja Initiate
Message 2 of 5 (1,031 Views)

Hi ShazzaRums,

 

can you please PM me your details or your account number is as mentioned? 

Apology for the experience that you have there and will have your credit card setup.

thank you for your patience. 

Please call the contact centre if urgent as will come off and on during my breaks, lunch, or idle time or my roster day off to help out on the forums



Somethings that i mention on the forum is purely my personal findings through troubleshooting with customers that rang in and doesnt mean it works for them it works for you.



Josh

Fixed Line and Fixed Broadband Agent, Vodafone NZ Ltd

0800 438 448
Frequent Poster
Posts: 33
Registered: ‎26-10-2012

Re: Service has taken a dive

by Frequent Poster robking Frequent Poster
Message 3 of 5 (948 Views)

Im currently on-hold having spoken to six different people so far.....

Business Ninja Initiate
Posts: 231
Registered: ‎03-11-2011

Re: Service has taken a dive

by Business Ninja Initiate Business Ninja Initiate Business Ninja Initiate
Message 4 of 5 (939 Views)

Hi robking, 

 

Apology for the delay in answering your call. may i ask what is your query today?

thank you

Please call the contact centre if urgent as will come off and on during my breaks, lunch, or idle time or my roster day off to help out on the forums



Somethings that i mention on the forum is purely my personal findings through troubleshooting with customers that rang in and doesnt mean it works for them it works for you.



Josh

Fixed Line and Fixed Broadband Agent, Vodafone NZ Ltd

0800 438 448
Frequent Poster
Posts: 33
Registered: ‎26-10-2012

Re: Service has taken a dive

by Frequent Poster robking Frequent Poster
Message 5 of 5 (934 Views)
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