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Rude Chinese customer service

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Posts: 5
Registered: ‎06-12-2017
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Rude Chinese customer service

by Anleenz Starter Poster
Message 1 of 5 (647 Views)
To vodafone customer service manager

I have rang the Chinese customer service today just before 8pm 6 Dec 17, male operator who is so rude to start with even said hi with how are you ? In chibese, No respond at all, and said keep going and tell is your problem? End up asked to call back and nothing we can help you caused too late??? that's suxx service, after that called English customer service which must better service than that, help us to email ask what happen this

If you guy rush before 8pm to close the call or rush to go home for end of the day, please don't take this job
Posted from Samsung SM-N910U
Starter Poster
Posts: 5
Registered: ‎06-12-2017

Re: Rude Chinese customer service

by Anleenz Starter Poster
Message 2 of 5 (897 Views)
No get a reply from the customer service maanger about this
Posted from Samsung SM-N910U
Starter Poster
Posts: 5
Registered: ‎06-12-2017

Re: Rude Chinese customer service

by Anleenz Starter Poster
Message 3 of 5 (636 Views)
Hope to get a reply by the customer service Manger and this could be my last time to use them
Posted from Samsung SM-N910U
Community Manager
Posts: 3,068
Registered: ‎02-02-2013

Re: Rude Chinese customer service

by Community Manager Community Manager
Message 4 of 5 (590 Views)

@Anleenz

Thanks for your feedback - how have you raised this? i.e. have you spoken to anyone or just posted here?

Channel Manager, Help & Support
Vodafone New Zealand
Starter Poster
Posts: 5
Registered: ‎06-12-2017

Re: Rude Chinese customer service

by Anleenz Starter Poster
Message 5 of 5 (569 Views)
Yes we did they are not going to help ask us to call back morning, never mind now. Has been cancelled the order from now which will stay away from vodafone fibre team specially chinese customer service's, very poor you guy needs more training like kiwi cultures to talk to the customers
Posted from Samsung SM-N910U
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