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Red light on Rural broadband modem

New Poster
Posts: 1
Registered: ‎26-10-2017

Red light on Rural broadband modem

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by JulieBrown43 New Poster
Message 1 of 2 (295 Views)

My rural broadband has a red signal , since 5pm last night.

I have tried turning it off waiting a few minutes and turning it back on , I also tried from power from another outlet . It is getting power but the signal  is red

 

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Ninja Adept
Posts: 1,023
Registered: ‎20-08-2008

Re: Riural broadband

by Ninja Adept Ninja Adept Ninja Adept
Message 2 of 2 (289 Views)

Hi Julie

It looks like either an outage where you are or the modem is faulty. Can you please call asap so our mobile tech staff can run through some troubleshooting steps with you. If they deem the modem is faulty then we'll need a ticket (INC) logged so we can arrange a technician to look into it.

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