Reply

Phone Still Disconnected.

Starter Poster
Posts: 4
Registered: ‎25-04-2015

Phone Still Disconnected.

[ Edited ]
by Christophe Starter Poster
Message 4 of 9 (1,728 Views)

Why is my home line still disconnected???????.  We were  told on Saturday that my phone line would be re-connected first thing on Monday morning. Still waiting.  Vodafone you are a useless organisation.Are there any Managers who care and would like to contact us. 

 

<Edit: Merged topics.>

Starter Poster
Posts: 4
Registered: ‎25-04-2015

Terrible Horrendous Service

by Christophe Starter Poster
Message 1 of 9 (1,879 Views)

What a terrible company to deal with. Been a business and personal customer for many, many years.  On average it takes over an hour for them to answer, then they say "No I can not help, not my department" and Yahoo - you are on hold again. Listening to "Something in  the Water" - I know their play list off by heart. Today went to use my home phone and it's been disconnected(for no reason). It took my three and half hours to be told can not re-connect till Tuesday and they have no idea why it was disconnected! There was no request and no reason for it. I asked what compensaton and they said if it is our fault we will reimburse the two days you have not had connection.

 

I can not wait to disconnect this joke of a company from our lives. 

Starter Poster
Posts: 5
Registered: ‎25-04-2015

Re: Terrible Horrendous Service

by ericandalli Starter Poster
Message 2 of 9 (1,853 Views)
Outstanding! I thought they saved all their bumbling administration for me. You have my sympathy!
Posted from Samsung GT-I8190T
Starter Poster
Posts: 4
Registered: ‎25-04-2015

Re: Terrible Horrendous Service

by Christophe Starter Poster
Message 3 of 9 (1,750 Views)

Thanks. You reply quicker than Vodafone! 

Starter Poster
Posts: 4
Registered: ‎25-04-2015

Re: Terrible Horrendous Service

by Christophe Starter Poster
Message 5 of 9 (1,591 Views)

Why has problem solved appeared on my Post.  PROBLEM NOT SOLVED. RING ME!

 

Starter Poster
Posts: 12
Registered: ‎04-05-2015

Re: Terrible Horrendous Service

by antaeusa Starter Poster
Message 6 of 9 (1,583 Views)

Christophe wrote:

Why has problem solved appeared on my Post.  PROBLEM NOT SOLVED. RING ME!

 


I had the same issue..I was put on hold for 35 minutes....

Retired Staff
Posts: 3,380
Registered: ‎21-08-2010

Re: Terrible Horrendous Service

by Retired Staff Dylan Retired Staff
Message 7 of 9 (1,562 Views)

Christophe wrote:

Why has problem solved appeared on my Post.  PROBLEM NOT SOLVED. RING ME!

 


It seems you marked the reply as a solution. I've unmarked it now.

Retired Staff
Posts: 3,380
Registered: ‎21-08-2010

Re: Phone Still Disconnected.

by Retired Staff Dylan Retired Staff
Message 8 of 9 (1,516 Views)

Hi @Christophe

 

Just checking how this is going - has your phone been reconnected now?

 

Thank you

 

Dylan

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Starter Poster
Posts: 2
Registered: ‎09-05-2015

Re: Phone Still Disconnected.

by Bayu Starter Poster
Message 9 of 9 (1,492 Views)

Same problem with me. Contacted them many times but put on hold more than 30 mins. They never contacted me when there's a problem ... thinking of using another provider now, I was happier with Orcon.

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