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Paper Invoice Charge

Starter Poster
Posts: 2
Registered: ‎05-05-2018

Paper Invoice Charge

by cleu041 Starter Poster
Message 1 of 4 (397 Views)

Hi, I have not been a vodafone broadband customer since 2008.

 

But beginning of this year, you guys keep sending me paper Tax invoice to me and charge me $1.99 each month because of Paper Invoice Charge.

 

Can you just close my account and stop sending paper Tax Invoice to me anymore.

 

My customer number is 225060.

 

Thanks

Community Manager
Community Manager
Posts: 1,499
Registered: ‎01-03-2012

Re: Paper Invoice Charge

by Community Manager Community Manager
Message 2 of 4 (340 Views)

Hi @cleu041 - if you don't want to have a paper bill, we can email it to you at no charge. Please give our customer services team a ring and they'll change it for you.

Starter Poster
Posts: 2
Registered: ‎05-05-2018

Re: Paper Invoice Charge

by cleu041 Starter Poster
Message 3 of 4 (334 Views)
Hi, they shouldnt send any paper invoice to me at the first place.... because i havn't been their customer for about 10 years.... and suddenly keep asking me $1.99 each month.
Posted from Google Nexus 6
Starter Poster
Posts: 12
Registered: ‎21-09-2018

Re: Paper Invoice Charge

by merotpo15 Starter Poster
Message 4 of 4 (66 Views)
Hi @ cleu041, it would be best for you to contact the customer service and ask for the billing team immediately. They are very nice and are very helpful. The charge may have just been incorrectly generated but they can sort it out for you.
Posted from Samsung J701F
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