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Over Payments

Starter Poster
Posts: 9
Registered: ‎08-08-2012

Over Payments

by JamesH Starter Poster
Message 1 of 4 (282 Views)

have been paying a Vodafone fixed line and broad band since 2014 which had been changed to another supplier, how do we go about getting a refund?

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Ninja Adept
Posts: 1,001
Registered: ‎19-10-2014

Re: Over Payments

by Ninja Adept Ninja Adept Ninja Adept
Message 2 of 4 (260 Views)

Hi @JamesH,

 

Please click on my username and send me a private message with your account/customer number and ill check this for you.

 

Kind Regards,

 

Lucas

I work in the Mobile On Account and Mobile Technical Support team. I volunteer my time on the Community.
Starter Poster
Posts: 9
Registered: ‎08-08-2012

Re: Over Payments

by JamesH Starter Poster
Message 3 of 4 (228 Views)

Hi There, any progress on this please?

Starter Poster
Posts: 9
Registered: ‎08-08-2012

Re: Over Payments

by JamesH Starter Poster
Message 4 of 4 (205 Views)

Hi there,

 

I recived a call from the call centre about three days after this post, she said she would get back to me,, I've herad nothing back, I'd really like this refund before Christmas....doesn't look like it's going to happen...why can't someone make a decesion? How long do I have to keep chasing this up, just refund my money that I've been paying for a service which has not been supplied. If no action here I best take this up with the TDR

regards James

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