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Outlook 2010 unable to Connect to Office365 on Fibre Network

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Registered: ‎11-08-2017

Outlook 2010 unable to Connect to Office365 on Fibre Network

by dickkaan New Poster
Message 1 of 2 (199 Views)
Hi there, about a year ago we upgraded our home broadband to a Vodafone Fibre connection and have had an intermittent issue where my Outlook 2010 client (used when working from home) won't connect to Office 365, connecting to anything else on the Internet is not affected and neither is connecting to the Office 365 website . I have tested it using both a Wifi and Wired connection to the modem with the same results. The issue will persist for a few days then be OK again for a while. I can work around the issue by hot spotting off my Mobile or using the company VPN but it is not ideal. Recently I have heard from another employee at the company that also has the same problem since installing a Vodafone Fibre connection. Has anyone else experienced a similar issue?
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Vodafone Ninja
Posts: 353
Registered: ‎21-07-2015

Re: Outlook 2010 unable to Connect to Office365 on Fibre Network

by Vodafone Ninja Vodafone Ninja Vodafone Ninja
Message 2 of 2 (170 Views)

Hi @dickkaan

 

No issues that I'm aware of. Have you changed any settings in your router eg: DNS settings? Do you get an error message when you try to connect to Office 365?

 

Thanks

Hamish

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