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Old ADSL account now suddenly "Activating"

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Posts: 2
Registered: ‎09-08-2017

Old ADSL account now suddenly "Activating"

by TonyThomas Starter Poster
Message 1 of 2 (94 Views)

I woke up yesterday morning to the "Your account is activating..." website whenever I try and visit a web page so I contacted the number on the page and was after numerous calls was told it must be a problem with the modem.

 

I replaced the modem with another known good one and are still getting the  "Activating" message.  Now I am being told that its because the modem is not a Vodafone provided modem.

 

Does this sound correct?

 

The modem is connecting and assigning me an IP address etc but when I do a tracert all traffic doesnt make it past the external gateway the modem is connected with.

 

All technicians that I have talked to claim its a modem issue (on 2 different modems). 

 

What can I do?

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Starter Poster
Posts: 2
Registered: ‎09-08-2017

Re: Old ADSL account now suddenly "Activating"

by TonyThomas Starter Poster
Message 2 of 2 (59 Views)

Problem has been resolved by a faults technician.  It was a vodafone server issue.

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