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No more email service

jrw
New Poster
Posts: 1
Registered: ‎08-09-2017

No more email service

[ Edited ]
by jrw New Poster
Message 1 of 21 (1,155 Views)

Just read on stuff your plan to kill your email service.

If I read the article correctly, if I change to gmail for example, you can forward any emails on my 'clear' account to the gmail one?

I just need to send you the relevant information about which new email account I set up?

 

How long would you provide this service for after November?

 

The nuisance value of this is off the scale!!!!

Senior Contributor
Posts: 401
Registered: ‎03-12-2008

Re: No more email service

by Senior Contributor gregmcc Senior Contributor
Message 2 of 21 (1,138 Views)

With regard to this, If we set up an alternative email address for email to be auto forwaraded to will these messages still be subject to your spam filter before been forwaraded?

Community Manager
Posts: 2,587
Registered: ‎02-02-2013

Re: No more email service

by Community Manager Community Manager
Message 3 of 21 (1,134 Views)

@gregmcc

Thanks for the post, I'll double check but my understanding is yes that is the case.

Cheers

Channel Manager, Help & Support
Vodafone New Zealand
Senior Contributor
Posts: 401
Registered: ‎03-12-2008

Re: No more email service

by Senior Contributor gregmcc Senior Contributor
Message 4 of 21 (985 Views)

@MikeHales

 

I'm having trouble understanding VF's logic on this, one moment it's "we are shutting down the mail servers because of the volumes of spam", but on the other hand you will auto forward it and still run it through the spam filter.

 

so why are you still wanting to deal with the spam?

 

I'm in two minds what to do here, I really don't want to auto forward to a free outlook or gmail address as they really arn't free, they gleen marketing information from it.

 

That leaves me to go with a paid service, I thought I was already diung that with VF??

 

Another question, if we choose to not autoforward email, how will your email bill now be delivered? (you actually don't expect people to pay for the paper version now that you cut off the electronic version?).

 

My compromise on this will be, turn off your spam filter and i'll agree to an alternative email address for billing purposes

Community Manager
Posts: 2,587
Registered: ‎02-02-2013

Re: No more email service

by Community Manager Community Manager
Message 5 of 21 (863 Views)

@gregmcc

 

Email services are being shut down because it's not delivering the service as a whole we believe we should be offering customers.

 

If you don't choose to auto forward, that email address will be terminated. If it's the email address for your bill, we will contact you to request another.

Channel Manager, Help & Support
Vodafone New Zealand
Contributor
Posts: 72
Registered: ‎22-02-2011

Re: No more email service

by Contributor Dippy Contributor
Message 6 of 21 (857 Views)

Why can't you do what Spark did to keep their emaill service going. I have been with the same company over 20 years and know I have to think about leaving as I don't want to go to gmail icloud etc.

Senior Contributor
Posts: 401
Registered: ‎03-12-2008

Re: No more email service

by Senior Contributor gregmcc Senior Contributor
Message 7 of 21 (835 Views)

@MikeHales

 

May be a good idea to get someone from your retention or accounts team to give me a call.

 

I am dissapointed that we have heard about this through the media rather than directly from VF, just goes to show how much you think of your customers Smiley Sad

 

Community Manager
Posts: 2,587
Registered: ‎02-02-2013

Re: No more email service

by Community Manager Community Manager
Message 8 of 21 (1,125 Views)

@jrw

Thanks for your post. 

Yes, your existing Clear email address will be forwarded to whatever new email address you select and put into the forwarding tool, details of which you will receive in an email over the coming days.

So, you don't have to do anything until you receive the email from us.

More info and help online at Vodafone.co.nz/email/

Channel Manager, Help & Support
Vodafone New Zealand
Expert Contributor
Posts: 599
Registered: ‎21-05-2015

Re: No more email service

[ Edited ]
by Expert Contributor Expert Contributor
Message 9 of 21 (1,082 Views)

MikeHales wrote:

@jrw

Thanks for your post. 

Yes, your existing Clear email address will be forwarded to whatever new email address you select and put into the forwarding tool, details of which you will receive in an email over the coming days.

So, you don't have to do anything until you receive the email from us.

More info and help online at Vodafone.co.nz/email/


I was told that they are only closing email address that people arn't using and that you just need to send a email to vodafone and they will keep your email adress open if you wish to continue using it....

Community Manager
Posts: 2,587
Registered: ‎02-02-2013

Re: No more email service

by Community Manager Community Manager
Message 10 of 21 (1,066 Views)

@Christopher

 

No, not correct.

  • All Vodafone email services will shut down on 30 November 2017
  • You will receive an email from us with details and a personalised link to set up forwarding (if you want it)
  • Auto forwarding is free and will remain active permanently.

More info and FAQs about email here.

 

Channel Manager, Help & Support
Vodafone New Zealand
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