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New modem, now internet is slow and unstable

Starter Poster
Posts: 10
Registered: ‎20-05-2017

New modem, now internet is slow and unstable

[ Edited ]
by sinus Starter Poster
Message 1 of 16 (475 Views)

I have been with Vodafone for around 5 years already. 

I recently got a new modem from you guys and extended my contract.

 

But lately the connection has been very frustrating. Sometimes, when I speedest, it doesn't even load the website!

Netflix, browsing = frustrating.

 

Did something happen to my account? Can you guys move me something more stable box or something? Send me a PM to get my account details.

 

*Jesus, I am trying to edit this message and can't even upload my screenshot for the speedtests

 

Vodafone Ninja
Posts: 730
Registered: ‎23-10-2009

Re: New modem, now internet is slow and unstable

[ Edited ]
by Vodafone Ninja Vodafone Ninja Vodafone Ninja
Message 2 of 16 (449 Views)

Hi there Sinus, if you can email your details (including those screenshots if possible) then we'll take a look.

 

When you resigned was your service changed? I.E. change to VDSL or Fibre?

Vodafone Social Media Team
Starter Poster
Posts: 10
Registered: ‎20-05-2017

Re: New modem, now internet is slow and unstable

by sinus Starter Poster
Message 3 of 16 (397 Views)

Hi it's been already 2 weeks since I posted the orignal message. I would say it is better but still very frustrating. I have been restarting my modem several times a day since then.

 

It does not get "disconnected". When I go to the web admin panel, it still says green. But internet is pretty useless before I restart it. It just says "Resolving host' before I restart it.

 

It is still the same aDSL connection. I do not have fibre yet. I just got the new modem.

 

I will email you the details after submitting this reply. Hope this gets sorted.

Vodafone Ninja
Posts: 317
Registered: ‎21-07-2015

Re: New modem, now internet is slow and unstable

by Vodafone Ninja Vodafone Ninja Vodafone Ninja
Message 4 of 16 (369 Views)

Hi @sinus

 

If you're using wireless, can you connect a computer with a network cable to your router and run a speed test at http://www.speedtest.net/ and let us know the results you get and monitor the connection.If it's more stable with the cable connected please try the steps outlined on the following link: http://bit.ly/HGChannels

 

^Hamish

 

 

 

 

 

Starter Poster
Posts: 10
Registered: ‎20-05-2017

Re: New modem, now internet is slow and unstable

by sinus Starter Poster
Message 5 of 16 (355 Views)

The speedtest results are okay. It is the frequent restarts that I need to do because it just says "Resolving host" when browsing. Let me try the different channels from link in previous comment. HTanks!

Vodafone Ninja
Posts: 317
Registered: ‎21-07-2015

Re: New modem, now internet is slow and unstable

by Vodafone Ninja Vodafone Ninja Vodafone Ninja
Message 6 of 16 (338 Views)

Hi @sinus

 

Could you also try with a computer connected via the netwrok cable to see if it you get the "Resolving host" message as well.

 

Cheers

^Hamish

Starter Poster
Posts: 10
Registered: ‎20-05-2017

Re: New modem, now internet is slow and unstable

by sinus Starter Poster
Message 7 of 16 (330 Views)

I tested it. 1 laptop connected via LAN cable - still the same problem.

Can you see something wrong from your end? Just want to make sure that as a last option, I'd probably head out to PB Tech and buy a cheap DLink modem or something - and things get better when I use it.

Starter Poster
Posts: 10
Registered: ‎20-05-2017

Re: New modem, now internet is slow and unstable

by sinus Starter Poster
Message 8 of 16 (310 Views)

Well it's been weeks now. Pretty patient. Still I have to restart the modem several times a day!

The modem is new. I never had this problem with the old one until it got broken.

Is it possible that the new modem is faulty? 

 

Can vodafone send me another one?

 

Jesus h. christ, this is really annoying. Restart after restart.

Starter Poster
Posts: 10
Registered: ‎20-05-2017

Re: New modem, now internet is slow and unstable

by sinus Starter Poster
Message 9 of 16 (269 Views)
Another update: still the same.

Had to restart DSL every couple of hours. No feedback from vodafone aside from the replies in this thread for a couple of weeks now. I sent my email as a PM but i see nothing being done so far. Quite a disappointment. Modem is supposed to be new.
Posted from Samsung SM-G900I
Starter Poster
Posts: 10
Registered: ‎20-05-2017

Re: New modem, now internet is slow and unstable

by sinus Starter Poster
Message 10 of 16 (237 Views)

And another update. I just restarted about 5 times this evening.

Still the same. 

 

If the service is very unsafisfactory, am I still bound with the contract with you guys? Clearly, this thread has been here for 5 weeks now and is still not resolved.

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