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New modem, now internet is slow and unstable

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New Poster
Posts: 1
Registered: ‎20-05-2017

New modem, now internet is slow and unstable

[ Edited ]
by sinus New Poster
Message 1 of 2 (49 Views)

I have been with Vodafone for around 5 years already. 

I recently got a new modem from you guys and extended my contract.

 

But lately the connection has been very frustrating. Sometimes, when I speedest, it doesn't even load the website!

Netflix, browsing = frustrating.

 

Did something happen to my account? Can you guys move me something more stable box or something? Send me a PM to get my account details.

 

*Jesus, I am trying to edit this message and can't even upload my screenshot for the speedtests

 

Vodafone Ninja
Posts: 668
Registered: ‎23-10-2009

Re: New modem, now internet is slow and unstable

by Vodafone Ninja Vodafone Ninja Vodafone Ninja
Message 2 of 2 (23 Views)

Hi there Sinus, if you can email your details 9incluusding those sscreenshots if possible) then we'll take a look.

 

Wehen you resigned was your service changes? I.E. change to VDSL or Fibre?

Vodafone Social Media Team
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