Reply

New fibre connection running half expected speed

Frequent Poster
Posts: 29
Registered: ‎24-11-2012

Re: New fibre connection running half expected speed

by Frequent Poster yitz Frequent Poster
Message 11 of 14 (94 Views)

You have been restarting things along the way haven't you? In particular the ONT.

Frequent Poster
Posts: 28
Registered: ‎03-06-2009

Re: New fibre connection running half expected speed

by Frequent Poster Paul Frequent Poster
Message 12 of 14 (89 Views)
Yep, router several times, and ont at least once today. I've also factory reset the router and upgraded the firmware today
Posted from Motorola XT1092
Highlighted
Frequent Poster
Posts: 28
Registered: ‎03-06-2009

Re: New fibre connection running half expected speed

by Frequent Poster Paul Frequent Poster
Message 13 of 14 (64 Views)

The Vodafone Ultra Hub arrived today.

 

Connected it to the ONT and my laptop with the cables provided, and as predicted, still 50/10. It also appears that it is not possible to change the LAN IP Address of the Ultra Hub, and it's stuck on 192.168.x.x

 

Vodafone have also said that Chorus have provisioned the ONT to 200/20,  but that obviously hasn't made any difference.

Frequent Poster
Posts: 28
Registered: ‎03-06-2009

Re: New fibre connection running half expected speed

by Frequent Poster Paul Frequent Poster
Message 14 of 14 (34 Views)

After 10 days of slow and no service, we eventually had a result.

 

A guy called Tim from vodafone tech support took complete ownership of the issue and stayed with it until the issue was resolved.

 

Apparently someone at Vodafone had provisioned their end incorrectly. Why this wasn't picked up by any of the other customer care agents I spoke to at Vodafone, I'll probably never know.

 

We're now up and running at full speed. although our new Ultra Hub is staying in its box due to lack of LAN ports compared to to our existing HG659

Solution
Accepted by topic author Paul
‎16-10-2017 02:49 PM
Stats
  • 13 Replies
  • 3w ago
  • 388 Views
  • 2 Kudos
  • 4 Contributors
Kudos 101- Don't be shy, hand it out today